Summary
Overview
Work History
Education
Skills
Contact
Timeline
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Melissa Lindwurm

Sioux Falls,SD

Summary

Experienced professional with a diverse background in various roles, consistently engaging with the general public. Honed ability to effectively collaborate with individuals from all walks of life. Skilled in both independent and team-oriented environments, excelling at managing multiple assignments and prioritizing tasks based on importance. Exceptional written and oral communication skills for clear and concise information conveyance. Known for meticulous attention to detail, highly organized and proficient in utilizing the Microsoft Office suite.

Overview

18
18
years of professional experience

Work History

Experienced AP/AR Specialist

CHS, Inc
12.2019 - Current
  • Analyzed, prepared, and issued chargeback notices for payment to prevent third-party collection agency involvement.
  • Increased customer satisfaction levels by promptly addressing inquiries regarding billing issues or adjustments needed on their accounts.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Managed a high volume of customer accounts while maintaining strict attention to detail, ensuring all transactions were accurately recorded and documented.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Monitored accounts to verify compliance with payment terms and schedules.
  • Utilized Microsoft Excel software to manage invoices and payments.

Gun Customer Service

Scheels Sporting Goods
06.2020 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Processed customer orders and accurately handled payment transactions.
  • Educated customers on firearm safety measures, promoting responsible ownership practices.
  • Ensured compliance with all federal, state, and local laws pertaining to firearm sales by diligently verifying customer identification and completing required paperwork accurately.

Customer Service Rep/Account Manager

NORDICA WAREHOUSE
04.2012 - 12.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.

Registrar-various Departments

SANFORD HEALTH
01.2007 - 04.2012
  • Organized, reviewed, and filed paperwork for secure recordkeeping.
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Verified paperwork accuracy and checked for completion prior to processing.

Education

UNIVERSITY OF SOUTH DAKOTA
12.1998

SOUTH DAKOTA STATE UNIVERSITY
05.1998

MARTIN LUTHER COLLEGE
05.1996

Skills

  • Payment tracking
  • Relationship building
  • Strong client relations skills
  • Client communication
  • Accurate payment posting
  • Invoice processing
  • Professional ethics
  • Month-end closing procedures
  • Accounts receivable
  • Spreadsheets and journal entries
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Contact

4800 W 71st Street #260

Sioux Falls, SD 57108

Timeline

Gun Customer Service

Scheels Sporting Goods
06.2020 - Current

Experienced AP/AR Specialist

CHS, Inc
12.2019 - Current

Customer Service Rep/Account Manager

NORDICA WAREHOUSE
04.2012 - 12.2019

Registrar-various Departments

SANFORD HEALTH
01.2007 - 04.2012

SOUTH DAKOTA STATE UNIVERSITY

MARTIN LUTHER COLLEGE

UNIVERSITY OF SOUTH DAKOTA

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