Melissa Lino
San Juan Capistrano,CA
Summary
Proven track record in enhancing operational efficiency, demonstrated during tenure at St. Margaret's Episcopal School. Skilled in data management and fostering professional relationships, I excel in streamlining processes and improving customer satisfaction. Expertise in Microsoft Office Suite and adept in verbal communication, I consistently deliver results by leveraging critical thinking and office administration skills. Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality.
Overview
18
18
years of professional experience
Work History
Administrative Assistant-Campus Services
St. Margaret's Episcopal School
05.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Licensed Real Estate Agent
Self-employeed
11.2018 - Current
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Hosted open houses and private showings to showcase properties effectively, ultimately securing offers from interested parties.
- Assisted clients in navigating complex real estate transactions, guiding them through every step of the process.
- Coordinated inspections, appraisals, repairs, and other steps in the transaction process as required by buyer or seller needs for smooth closings.
- Built lasting relationships with fellow agents, brokers, attorneys, inspectors, and other industry professionals to create an extensive professional network that benefited clients.
- Provided ongoing guidance and support to clients during the post-closing period, ensuring their transition into homeownership was seamless.
- Educated first-time homebuyers on the intricacies of the home buying process, empowering them to make informed decisions throughout their purchase journey.
- Increased client satisfaction by providing exceptional customer service and maintaining strong communication throughout the buying or selling process.
- Negotiated, facilitated, and managed real estate transactions.
Clinical Social Worker Intern
Mariposa Women and Families
01.2014 - 08.2016
- Established therapeutic alliances with clients by utilizing active listening skills and demonstrating empathy during sessions.
- Strengthened family relationships by providing family therapy and psychoeducation on mental health issues.
- Facilitated psychoeducational workshops on stress management, substance abuse prevention, and mental health promotion for community members.
- Conducted thorough biopsychosocial assessments, identifying underlying issues contributing to client challenges.
- Conducted ongoing evaluations of client progress, adjusting treatment plans as needed to optimize results.
- Maintained detailed documentation, ensuring accurate records of client interactions and treatment plans.
- Utilized cognitive-behavioral therapy techniques to help clients identify negative thought patterns and develop healthier coping mechanisms.
- Performed short-term therapy, provided education and responded to crisis situations.
- Organized clinical documentation, treatment plans, and referrals.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Presented clinical documentation and observations to interdisciplinary team.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
- Completed psychosocial evaluations and needs assessments.
- Participated in clinical supervision to maintain professional development.
Hospital Corpsman Second Class
United States Navy, Camp Pendleton
03.2006 - 03.2012
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients with complex needs.
- Conducted thorough health assessments, diagnosing illnesses and developing appropriate treatment plans.
- Assisted in surgical procedures, providing necessary instruments to surgeons quickly and accurately.
- Performed routine laboratory tests to aid in diagnosis and monitoring of patient conditions.
- Mentored junior Hospital Corpsmen, fostering professional growth and development within the ranks.
- Streamlined administrative processes for more efficient patient recordkeeping and appointment scheduling.
- Enhanced medical readiness by assisting in the training of personnel in various medical procedures and techniques.
- Developed streamlined systems for managing medical supply inventory levels based on usage trends.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient records in compliance with security regulations.
- Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.
- Reviewed charts and flagged incomplete or inaccurate information.
- Kept accurate log of requests for medical information and records.
- Managed the secure transfer of medical records between facilities, ensuring proper adherence to privacy regulations and patient confidentiality guidelines.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Maintained compliance with HIPAA regulations through thorough staff training and continuous monitoring of security protocols surrounding patient data management.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
Education
Master of Science - Social Work
University of Southern California
Los Angeles, CA05.2015
Master of Arts - Integrative Biology
University of California, Berkeley
Berkeley, CA05.2002
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
- Microsoft Outlook
- Customer and client relations
- Computer Proficiency
- Filing
- Customer Relations
- Clerical Support
- Critical Thinking
- Microsoft Office Suite
- Office Management
- Scheduling and calendar management
- Dedicated Team Player
- Appointment Scheduling
- Recordkeeping
- Verbal Communication
- Records Management
- Filing and data archiving
- Invoice Processing
- Document Management
- Data Management
- Data Collection
- Records administration
- Attendance record management
- Database Administration
Timeline
Administrative Assistant-Campus Services
St. Margaret's Episcopal School
05.2022 - Current
Licensed Real Estate Agent
Self-employeed
11.2018 - Current
Clinical Social Worker Intern
Mariposa Women and Families
01.2014 - 08.2016
Hospital Corpsman Second Class
United States Navy, Camp Pendleton
03.2006 - 03.2012
Master of Science - Social Work
University of Southern California
Master of Arts - Integrative Biology
University of California, Berkeley
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