Melissa Lino
San Juan Capistrano,CA
Summary
Experienced in high-paced environments, developed strong organizational and multitasking abilities in collaborative setting. Transitioning into new field, leveraging skills in project management and communication. Aiming to bring meticulous attention to detail and resourcefulness to new and challenging role.
Driven, organized, and resourceful with knack for streamlining processes and improving team efficiency. Knowledgeable about project coordination, bringing expertise in scheduling and communication. Ready to make significant impact by optimizing workflows and ensuring successful project delivery.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
27
27
years of professional experience
Work History
Lunch Coordinator
St. Margaret's Episcopal School
05.2022 - Current
- Negotiated favorable contracts and pricing with vendors that reduced operational expenses without sacrificing quality or service levels.
- Oversaw inventory management processes, reducing spoilage rates while maintaining adequate stock levels for daily operations.
- Launched new foodservice offerings in response to student demands, driving increased sales and parent satisfaction.
- Streamlined operations to increase efficiency, resulting in timely meal service and improved student experience.
- Maintained compliance with regulatory requirements by staying current on industry standards and best practices.
- Implemented health and safety guidelines consistently, maintaining an exemplary sanitation record.
- Developed strong relationships with vendors, ensuring consistent supply of high-quality ingredients at competitive prices.
- Managed volunteer schedules and maintained adequate coverage for all shifts.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
Associate Clinical Social Worker
Mariposa Women and Families
01.2011 - 03.2016
- Completed timely documentation, ensuring compliance with agency policies and professional ethical standards.
- Improved client outcomes by conducting thorough assessments and developing comprehensive treatment plans.
- Utilized data-driven decision-making processes to guide treatment planning and monitor effectiveness over time.
- Facilitated group therapy sessions focusing on topics such as anger management, coping skills, and interpersonal relationships.
- Increased client satisfaction by maintaining a culturally sensitive and trauma-informed approach to therapy sessions.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of clinical social work.
- Developed strong rapport with clients from diverse backgrounds by demonstrating empathy, active listening skills, and nonjudgmental attitudes.
- Organized clinical documentation, treatment plans, and referrals.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Collaborated with healthcare providers to drive continuity of care.
- Developed individual treatment plans and provided counseling to patients maintaining a caseload of 15-20 clients weekly.
- Conducted 5 group counseling sessions each week.
Hospital Corpsman Second Class
United States Navy
03.2006 - 03.2012
- Conducted thorough health assessments, diagnosing illnesses and developing appropriate treatment plans.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients with complex needs.
- Coordinated interdisciplinary teams for seamless delivery of care across various specialties within the clinic setting.
- Promoted a supportive work environment by fostering teamwork and open communication among staff members.
- Oversaw successful accreditation processes, ensuring compliance with industry standards and regulations.
- Ensured optimal use of clinical space by managing schedules efficiently.
- Established strong partnerships with referring physicians in order to streamline referrals between practices leading to enhanced coordination of care.
- Spearheaded quality improvement initiatives, resulting in better patient experiences and outcomes overall.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Provided direct care to patients by assessing, diagnosing and treating illnesses.
- Communicated with patients, ensuring that medical information was kept private.
- Ordered all pharmacy supplies and kept check on inventory levels.
Ralph Lauren Specialist
Macy's
06.1998 - 02.2006
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
- Coordinated with sales team to identify cross-selling opportunities, enhancing overall revenue.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
Education
Bachelor of Arts - Integrative Biology
University of California, Berkeley
Berkeley, CA05-2002
Skills
- Customer relations
- Documentation management
- Teamwork and collaboration
- Attention to detail
- Excellent communication
- Critical thinking
- Adaptability and flexibility
- Self motivation
- Interpersonal skills
- Conflict resolution
- Complaint handling
- Professionalism
- Case management
- Contract negotiation
- Contract drafting
- Strategic negotiation
- Industry expertise
- Active learning
Timeline
Lunch Coordinator
St. Margaret's Episcopal School
05.2022 - Current
Associate Clinical Social Worker
Mariposa Women and Families
01.2011 - 03.2016
Hospital Corpsman Second Class
United States Navy
03.2006 - 03.2012
Ralph Lauren Specialist
Macy's
06.1998 - 02.2006
Bachelor of Arts - Integrative Biology
University of California, Berkeley
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