MELISSA LIOTTA
Palestine,TX
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
27
27
years of professional experience
Work History
Store Manager -> District Manager -> Training Manager
Kim’s Convenience Stores
Palestine, TX
10.2020 - 01.2024
- Manage the day-to-day operations of the store, including onboarding, terminations, training
- Took responsibility to control expenses, inventory, daily store closing, manage store inventory etc
- Manage and discipline store staff to adhere to company and store policies
- Resolve internal and external complaints
- Review previous days business and upload previous days business into the computer system
- Work with store vendors to ensure the store has the necessary products for customers
- Find new products that can be brought in
- Work with corporate office on any issues for the store
- Implemented monthly meetings with store employees to ensure everyone is aware of any changes from corporate
- Meet with employees regularly to empower them on things they can/should work on to benefit them and the store
- Other duties as required.
IT Project Manager / Human Resources Management
Proactis, Inc
Houston, Texas
10.2010 - 05.2020
- Owned IT process from concept through delivery
- Lead practitioners through definition and change management of defined process steps
- Kept process steps visible and relevant by frequent standups and retrospective meetings for multiple software teams
- Diligent R&D project manager with a 99.9% proven success record
- Jira Admin / Confluence Admin
- Proven expert in agile and waterfall project management duties
- Implemented policies and procedures across domestic and multiple international offices
- Scheduled candidates for in-depth interviews, conducted interviews and made suggestions to managers to determine suitability of candidates
- Creation of onboarding, training, termination processes (improved processing time by 50%)
- Team leader on at least 3 of the company’s mergers and acquisitions
- Internal and external customer service.
Network Operations Center Manager / IT HR Manager
AMS/Vertafore
College Station, Texas
03.1997 - 10.2010
- Managed team of 20 (+/-) with a Data Center uptime success rate of 99.8%
- Orchestrated Data Center Communications for Change Management maintenance windows
- Key member in the Develop procedures for problem management, disaster recovery, change management, safety committee, and the employee relations team lead
- HR for the Data Center teams to include recruiting, onboarding, reviews, terminations etc
- Learned full life cycle of recruitment to seek candidates to fill open positions with the Data Center teams
- Team leader for Data Center Relocation from CS to DFW & WA
- Team leader in multiple company reorganizations and mergers
- Conducted in-depth interviews and made suggestions to managers to lessen their interview time with potential applicates for their openings
- Customer service.
Education
Real Estate - Real Estate
Real Estate Express
06-2021
MBA - Human Resources Management
Ashford University
03-2019
BBA - Business Leadership
Ashford University
08-2014
Skills
- Microsoft Suite
- JAVA/CITRIX
- SharePoint
- Confluence (Admin)
- Jira (Admin) Cloud & Desktop
- Ticket systems; FrontRange, IMS, TrackIt
- Human Resources
- Project Management
- Safety/Disaster Recovery
- Compliance
- Release Management
- Software Full lifecycle process
- Policies and Procedures
- Loss Prevention
- Retail Inventory Management
- Talent Recruitment
- Operations Management
- Store Merchandising
- Risk Management
- POS Systems
- Customer Service Management
Timeline
Store Manager -> District Manager -> Training Manager
Kim’s Convenience Stores
10.2020 - 01.2024
IT Project Manager / Human Resources Management
Proactis, Inc
10.2010 - 05.2020
Network Operations Center Manager / IT HR Manager
AMS/Vertafore
03.1997 - 10.2010
Real Estate - Real Estate
Real Estate Express
MBA - Human Resources Management
Ashford University
BBA - Business Leadership
Ashford University
References
References available upon request.
References
References available upon request.
Similar Profiles
William EllisWilliam Ellis
Regional Director of Operations at Cal's Convenience-DBA stripes Convenience StoresRegional Director of Operations at Cal's Convenience-DBA stripes Convenience Stores
Carlos J. Otero LópezCarlos J. Otero López
IT Specialist at To Go Stores / Convenience Stores & Shell / Gasoline Service Station CompanyIT Specialist at To Go Stores / Convenience Stores & Shell / Gasoline Service Station Company
Machensy HarrelsonMachensy Harrelson
Team Member at TXB Convenience StoresTeam Member at TXB Convenience Stores
Brayden DanielsBrayden Daniels
Theater Usher at Schulman TheatersTheater Usher at Schulman Theaters
Jacob BrittonJacob Britton
Field Technician at TechservField Technician at Techserv