Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Melissa Livermore

Honolulu,USA

Summary

Dynamic and detail-oriented professional with extensive experience in caregiving and cleaning, including roles at Breaking Boundaries Inc. and Macy's. Proven ability to provide exceptional customer service and manage inventory effectively. Skilled in medication administration and conflict management, consistently fostering a safe and supportive environment for clients and customers alike.

Overview

19
19
years of professional experience

Work History

Cleaner

sub contracted
Honolulu, US
01.2024 - Current
  • Performed thorough cleaning and sanitization of assigned areas, including dusting, sweeping, mopping, and vacuuming.
  • Maintained high standards of cleanliness and hygiene in accordance with company policies and industry regulations.
  • Managed inventory of cleaning products and supplies, promptly restocking when necessary to avoid shortages.
  • Responded promptly to customer requests or complaints regarding cleanliness issues, resolving problems effectively.

Inventory Associate

WIS International
Waipahu, US
08.2022 - 04.2023
  • Performed accurate counts of various stores merchandise
  • Managed inventory control processes, ensuring accurate tracking and documentation of all incoming and outgoing products
  • Maintained cleanliness and organization of warehouse space, optimizing efficiency in locating and retrieving items
  • Utilized barcode scanning technology to accurately record stock levels and update database systems in real-time

Live-in Caregiver

Contracted
Pearl City, US
11.2020 - 10.2022
  • Care for an elderly woman who suffers from dementia, assist with tubal feeding, and changing the tube insertion area.
  • Keep the home a safe, free zone for the client to move around safely.
  • Assist with bathing and hygiene care.
  • Prep meals daily, housekeeping duties as well, running errands, etc.
  • Provided round-the-clock care and support for elderly or disabled individuals as a live-in caretaker.
  • Assisted with daily activities such as bathing, dressing, grooming, and medication management.
  • Created personalized care plans tailored to each individual's specific needs and preferences.
  • Maintained a clean and safe living environment by regularly cleaning and organizing the residence.
  • Monitored vital signs and health conditions of residents on a regular basis to ensure their well-being.
  • Provided companionship and emotional support through engaging in conversation, playing games, or accompanying on outings.
  • Administered medications according to prescribed dosages and maintained accurate medication records

Housekeeper

Independent contractor
Various locations
11.2018 - 08.2020
  • Responsible for the upkeep and maintenance of various vacation rental properties.
  • Dusting, sweeping, mopping, vacuuming, organizing, laundry services, etc.
  • Sorted and counted linens and organized in storage areas.
  • Sanitized all areas of the hotel lobby and public restrooms.

Peer Mentor

State of Hawaii
Kāne'ohe, US
09.2016 - 07.2018
  • Assist new/returning college students in familiarizing themselves with the college and the various resources available on campus
  • Office duties, answering phones, making copies, etc
  • Provided guidance and support to a group of XX mentees, helping them navigate academic and personal challenges
  • Developed individualized mentoring plans for each mentee, identifying their strengths and areas for growth
  • Facilitated weekly group meetings to foster a sense of community among mentees and encourage peer-to-peer learning

Cashier

Times Supermarket
Kāne'ohe, US
01.2016 - 06.2016
  • Cash handling duties, processing of debit and credit card transactions, balancing drawer at the end of each shift, process eCheck transactions and provide excellent customer service
  • Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
  • Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
  • Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns

Housing Associate

Breaking Boundaries Inc.
Waianae, US
02.2014 - 12.2015
  • Supervised individuals experiencing severe mental health challenges in a group home setting.
  • Medication monitoring.
  • Assist clients with daily chores and helping them get to and from appointments, setting up appointments, etc.

Residential Cleaner

Apilela's In & Out Cleaning LLC
Honolulu, US
11.2014 - 11.2015
  • Move out cleanings, deep cleaning, general cleaning, weekly maintenance and upkeep of residential homes, with occasional landscape work

Caregiver

Independent contract
Kea'au, US
01.2012 - 05.2013
  • Light housekeeping, cooking meals, ROM exercises a few times each day, bathing, hygiene, assist with ADL's, medication reminders, and suppository intake

Merchandiser

Macy's
Hilo, US
09.2012 - 02.2013
  • Unload merchandise from shipping containers and segregate by departments, and replenish sales floor
  • Executed merchandising strategies to optimize product placement and drive sales
  • Collaborated with cross-functional teams to develop effective visual displays that enhanced the customer experience

Sales Associate

Ross Dress For Less
Mililani Town, US
03.2006 - 05.2007
  • Unload, separate incoming merchandise, and replenish sales floor
  • Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
  • Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
  • Effectively communicated promotions, discounts, and special offers to customers at the point of sale

Education

B.A.S. - Health & Human Services

Western Governors University
Remote
03.2025

Associates degree - Liberal Arts

Windward community college
Kāne'ohe, HI
07.2018

Certificate - Nurse Aide

Hawaii Institute of Healthcare n Training
Hilo, HI
12.2010

Skills

  • Vital Signs
  • Senior Care
  • Teaching
  • Retail sales
  • Conflict management
  • Meal Preparation
  • Cooking
  • Guest services
  • Excellent attention to detail
  • Self starter
  • Dementia Care
  • Alzheimer's Care
  • Commercial cleaning
  • Customer service
  • Food handling
  • Cleaning
  • Residential Cleaning
  • Landscape Maintenance
  • Dry cleaning
  • Nursing
  • Typing
  • Hotel experience
  • Works very well with others and/or alone
  • Mentoring
  • Custodial experience
  • Communication skills
  • Home Care
  • Laundry
  • Cash register
  • Detailing
  • Sales
  • Patient Care
  • Mobile devices
  • Dancing
  • Cash handling
  • Medication Administration
  • Supervising experience
  • Caregiving
  • Merchandising
  • Takes direction very well
  • Punctual
  • Serving
  • Excellent interpersonal skills
  • Hospitality

Accomplishments

Inducted into Phi Theta Kappa Honor Society in December 2017.

References

References available upon request.

Timeline

Cleaner

sub contracted
01.2024 - Current

Inventory Associate

WIS International
08.2022 - 04.2023

Live-in Caregiver

Contracted
11.2020 - 10.2022

Housekeeper

Independent contractor
11.2018 - 08.2020

Peer Mentor

State of Hawaii
09.2016 - 07.2018

Cashier

Times Supermarket
01.2016 - 06.2016

Residential Cleaner

Apilela's In & Out Cleaning LLC
11.2014 - 11.2015

Housing Associate

Breaking Boundaries Inc.
02.2014 - 12.2015

Merchandiser

Macy's
09.2012 - 02.2013

Caregiver

Independent contract
01.2012 - 05.2013

Sales Associate

Ross Dress For Less
03.2006 - 05.2007

B.A.S. - Health & Human Services

Western Governors University

Associates degree - Liberal Arts

Windward community college

Certificate - Nurse Aide

Hawaii Institute of Healthcare n Training

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