Melissa Llose
Torrance,CA
Overview
12
12
years of professional experience
Work History
Treatment Coordinator / Marketing Coordinator
ClearWave Orthodontics
Torrance, CA
02.2022 - Current
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance through persuasive explanations of treatment options and utilize their dental benefits.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented detailed financial plans to patients for clear decision-making.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Fostered positive connections with referral providers through frequent interactions.
- Served as a liaison between patients, clinical staff, and external specialists during referral processes or collaborative care efforts.
- Facilitated communication between dental staff members, fostering a positive work environment and seamless patient care.
- Contributed to a continuous improvement culture by regularly soliciting and incorporating feedback from patients, staff, and referring providers.
Front Office Receptionist (temporary)
DEL REY DENTAL
PLAYA DEL REY
09.2020 - 02.2022
- Ensured accurate verification of patient insurance, presented treatment plans, and established financial agreements.
- Coordinated patient appointments and managed schedules effectively.
- Monitored status of dental claims.
- Guided patients in optimizing use of dental coverage.
Treatment Coordinator
MANHATTAN DENTAL CARE STUDIO
MANHATTAN BEACH
02.2017 - 03.2020
- Customized care strategies to enhance patient benefits effectively.
- Created contractual financial terms.
- Implemented improvements to streamline office operations.
- Cultivated positive relationships with existing and new patients.
Treatment Coordinator, Public Relations Coordinato
SANTA MONICA ORTHODONTICS
SANTA MONICA, CA
10.2015 - 02.2017
- Managed planning and coordination of internal marketing events.
- present treatment
- Assessed and confirmed eligibility of patient insurance plans.
- Negotiated and arranged systematic payment plans.
- Oversaw office seminar relations continuously throughout the year.
- Scheduled and conducted weekly visits to 20-30 offices, fostering professional relationships with general dentists.
Hygiene Coordinator
MANHATTAN BEACH DENTAL CENTER
MANHATTAN BEACH, CA
05.2013 - 10.2015
- Checked and confirmed patient insurance details.
- Coordinated appointment confirmations and mailed reminder postcards.
- Coordinated hygiene appointments for a six-month duration.
- Formulated treatment strategies and ensured follow-up on cases.
Skills
- Appointment scheduling
- HIPAA compliance
- Office administration
- Financial counseling
Timeline
Treatment Coordinator / Marketing Coordinator - ClearWave Orthodontics
02.2022 - Current
Front Office Receptionist (temporary) - DEL REY DENTAL
09.2020 - 02.2022
Treatment Coordinator - MANHATTAN DENTAL CARE STUDIO
02.2017 - 03.2020
Treatment Coordinator, Public Relations Coordinato - SANTA MONICA ORTHODONTICS
10.2015 - 02.2017
Hygiene Coordinator - MANHATTAN BEACH DENTAL CENTER
05.2013 - 10.2015