Overview
Work History
Skills
Timeline

Melissa Llose

Torrance,CA

Overview

12
12
years of professional experience

Work History

Treatment Coordinator / Marketing Coordinator

ClearWave Orthodontics
02.2022 - Current
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Increased case acceptance through persuasive explanations of treatment options and utilize their dental benefits.
  • Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
  • Presented detailed financial plans to patients for clear decision-making.
  • Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
  • Researched billing issues, scheduled appointments and verified insurance coverage.
  • Fostered positive connections with referral providers through frequent interactions.
  • Served as a liaison between patients, clinical staff, and external specialists during referral processes or collaborative care efforts.
  • Facilitated communication between dental staff members, fostering a positive work environment and seamless patient care.
  • Contributed to a continuous improvement culture by regularly soliciting and incorporating feedback from patients, staff, and referring providers.

Front Office Receptionist (temporary)

DEL REY DENTAL
09.2020 - 02.2022
  • Ensured accurate verification of patient insurance, presented treatment plans, and established financial agreements.
  • Coordinated patient appointments and managed schedules effectively.
  • Monitored status of dental claims.
  • Guided patients in optimizing use of dental coverage.

Treatment Coordinator

MANHATTAN DENTAL CARE STUDIO
02.2017 - 03.2020
  • Customized care strategies to enhance patient benefits effectively.
  • Created contractual financial terms.
  • Implemented improvements to streamline office operations.
  • Cultivated positive relationships with existing and new patients.

Treatment Coordinator, Public Relations Coordinato

SANTA MONICA ORTHODONTICS
10.2015 - 02.2017
  • Managed planning and coordination of internal marketing events.
  • present treatment
  • Assessed and confirmed eligibility of patient insurance plans.
  • Negotiated and arranged systematic payment plans.
  • Oversaw office seminar relations continuously throughout the year.
  • Scheduled and conducted weekly visits to 20-30 offices, fostering professional relationships with general dentists.

Hygiene Coordinator

MANHATTAN BEACH DENTAL CENTER
05.2013 - 10.2015
  • Checked and confirmed patient insurance details.
  • Coordinated appointment confirmations and mailed reminder postcards.
  • Coordinated hygiene appointments for a six-month duration.
  • Formulated treatment strategies and ensured follow-up on cases.

Skills

  • Appointment scheduling
  • HIPAA compliance
  • Office administration
  • Financial counseling

Timeline

Treatment Coordinator / Marketing Coordinator - ClearWave Orthodontics
02.2022 - Current
Front Office Receptionist (temporary) - DEL REY DENTAL
09.2020 - 02.2022
Treatment Coordinator - MANHATTAN DENTAL CARE STUDIO
02.2017 - 03.2020
Treatment Coordinator, Public Relations Coordinato - SANTA MONICA ORTHODONTICS
10.2015 - 02.2017
Hygiene Coordinator - MANHATTAN BEACH DENTAL CENTER
05.2013 - 10.2015

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Melissa Llose