Melissa Lloyd

• Coordinated tenant communications and addressed inquiries promptly.
• Oversaw maintenance requests and ensured timely resolutions.
• Managed day-to-day operations of residential properties effectively.
• Implemented marketing strategies to attract potential tenants successfully.
• Maintained accurate records of property expenses and income statements.
• Collaborated with vendors to manage service contracts and repairs efficiently.
• Conducted property inspections to maintain standards and compliance.
• Prepared lease agreements and facilitated tenant onboarding processes.
• Handled resident complaints and expedited maintenance requests.
• Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
• Inspected properties regularly to identify deficiencies and schedule repairs.
• Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
• Collected monthly assessments, rental fees, deposits and payments.
• Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.

• Provided excellent customer service to enhance guest experiences.
• Assisted in menu knowledge and food recommendations for patrons.
• Processed orders efficiently using point-of-sale systems.
• Maintained cleanliness and organization of dining areas and tables.
• Collaborated with kitchen staff to ensure timely food delivery.
• Handled cash and credit transactions accurately during busy shifts.
• Trained new servers on restaurant policies and procedures.
• Resolved guest inquiries and complaints with professionalism and care.

• Managed office supplies and equipment inventory for efficient operations.
• Coordinated scheduling and meetings for staff and executives.
• Oversaw office maintenance and vendor relations for facility upkeep.
• Maintained accurate records of expenses and office transactions.
• Implemented filing systems to enhance document organization and retrieval.
• Facilitated communication between departments to streamline workflows.
• Answered phone calls, responded to emails, routed mail, and coordinated courier services.
• Managed office inventory and placed new supply orders.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Monitored payments due from clients and promptly contacted clients with past due payments.
• Managed front desk operations, including greeting visitors, answering questions, and directing them to the appropriate personnel.
• Resolved customer inquiries promptly while maintaining positive relationships with clients.
• Maintained impeccable office organization to support efficiency, professionalism, and performance objectives.
• Supervised staff members, organized schedules, and delegated tasks.
• Oversaw receiving and organizing correspondence, answering and forwarding calls, and creating business
• letters and records.
• Created spreadsheets in Excel to track data
• I began in Legal Closing in Atl, Ga. Dec 2018 - Oct 2021, then transferred to Destin

• Supervised team operations to ensure smooth daily activities.
• Managed inventory levels and ordered supplies as needed.
• Resolved customer complaints to enhance guest experiences.
• Conducted regular team meetings to foster communication and collaboration.
• Monitored service quality to maintain high operational standards.
• Implemented training programs to improve staff skills and efficiency.
• Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
• Trained new staff in relevant processes and procedures.
• Delegated daily tasks to team members to optimize group productivity.
• I started in Guest Services and Retail Management in2018 - 2019
• ALL FOH-held 12 titles before taking team lead

• Coordinated utility service requests for residential properties across multiple locations.
• Oversaw utility account setup and maintenance for new homeowners.
• Facilitated communication between residents and utility providers for issue resolution.
• Implemented process improvements to streamline utility coordination workflows.
• Monitored service outages and coordinated timely responses with relevant stakeholders.
• Assisted in training new staff on utility coordination procedures and tools.
• Maintained comprehensive records of utility services and customer interactions for reporting purposes.
• Coordinated with various departments to ensure the timely completion of utility projects.
• Managed vendor relationships pertaining to obtaining supplies or materials necessary for the successful completion of assigned tasks.

Position held during my time at Invitation Homes

• Call Center Rep 2013
• Leasing Rep 2014
• Assistant Portfolio Manager 2015
• Shared Services Coordinator and Utiliy Coordinator 2018-2018