- Baking
- Exploring famous landmarks, historical sites, and attractions in new destinations
- Volunteering
- Reading
- Watching Movies and TV Shows
MELISSA L. MOORE
Liberty Twp,Ohio
Summary
Detail-oriented and people-focused administrative professional with nearly 20 years of experience supporting leadership, employees, and cross-functional teams within Charter. Known for maintaining confidentiality, coordinating people-focused initiatives, and keeping day-to-day operations running smoothly in fast-paced environments. Trusted partner to leadership with a strong reputation for professionalism, reliability, and follow-through.
Overview
19
19
years of professional experience
Work History
Sales Coordinator
Charter Spectrum / Time Warner Cable
11.2016 - Current
- Provide high-level administrative support to senior leadership, supporting regional organizations ranging from approximately 55–120 Account Executives, 6–16 Sales Managers, up to 2 Directors and a Senior Director
- Lead and coordinate end-to-end onboarding for new hires, including documentation, system access, and initial communications; successfully onboarded approximately 50 employees in 2025 while ensuring a smooth, compliant, and positive new-hire experience
- Serve as a trusted point of contact between employees, leadership, and cross-functional partners to ensure clear communication, timelines, and expectations
- Prepare and distribute daily and weekly sales reports for the Northwest Region, ensuring accuracy of sales statistics and rankings
- Coordinate employee recognition initiatives and performance awards, supporting engagement, morale, and retention; recipient of 30+ Charter recognitions for performance, teamwork, and reliability
- Manage ordering and inventory of employee collateral, recognition items, and office supplies
- Seamlessly transitioned role from Madison, WI to Blue Ash, OH while continuing to support regional leadership and sales operations
Store Specialist
Charter Spectrum / Time Warner Cable
04.2015 - 11.2016
- Delivered exceptional customer service by welcoming customers and addressing needs in a fast-paced retail environment
- Resolved customer concerns, questions, and complaints efficiently while maintaining professionalism
- Built rapport with customers to understand service needs and recommend appropriate solutions
- Assisted with equipment upgrades, account changes, and service modifications
Retail Wireless Consultant
CRS Group / US Cellular
08.2014 - 04.2015
- Assessed customer needs and recommended wireless products and services to match usage and budget
- Guided customers through phone upgrades, plan changes, and eligibility requirements
- Conducted small group workshops to educate customers on device features and usage
Inside Sales Representative
Pc/nametag
07.2013 - 08.2014
- Educated customers on product options to meet organizational branding and identification needs
- Processed high-volume orders accurately while meeting strict production deadlines
- Maintained a 98% order accuracy rating through careful data entry and quality control
Telesales Representative
Humana
05.2012 - 06.2013
- Provided clear, compliant information about insurance products and coverage options
- Asked targeted questions to identify customer needs and recommend appropriate plans
- Collaborated with team members to share best practices and improve overall sales performance
Retail Sales Representative
Time Warner Cable / Charter Spectrum
03.2007 - 05.2012
- Supported customers and sales staff by addressing service questions and account needs
- Built strong customer relationships by identifying needs and managing expectations
- Resolved service concerns and promoted additional products when appropriate
Education
Associate's Degree -
Herzing University
Madison, WI08-2018
Skills
- CSG, BSAM & Agent OS (billing, account management, operational support)
- People Central, ADP & Charter Time (employee records, onboarding, time and attendance)
- Cherwell (employee requests, support needs, and issue tracking)
- Ariba (procurement requests and approvals)
- Concur / T&E (expense reporting and travel management)
- Talent Center & Education Benefit with Guild (professional development and career growth)
- Onboarding & Tracking Tools (created and maintained onboarding checklists and follow-up trackers to ensure new hires and employees receive required access, collateral, recognition items, and awards)
CORE SKILLS
- Administrative & Sales Support
- Office Operations & Workflow Management
- Employee Experience & Administrative Coordination
- Confidential Records Handling
- Cross-Functional Communication
- Problem Solving & Resolution
- Report Preparation & Data Accuracy
- Microsoft Office (Excel, Word, Outlook, PowerPoint)
- Time Management & Prioritization
Interests
Timeline
Sales Coordinator
Charter Spectrum / Time Warner Cable
11.2016 - Current
Store Specialist
Charter Spectrum / Time Warner Cable
04.2015 - 11.2016
Retail Wireless Consultant
CRS Group / US Cellular
08.2014 - 04.2015
Inside Sales Representative
Pc/nametag
07.2013 - 08.2014
Telesales Representative
Humana
05.2012 - 06.2013
Retail Sales Representative
Time Warner Cable / Charter Spectrum
03.2007 - 05.2012
Associate's Degree -
Herzing University