MELISSA LOBLE

Drive academic strategy, including go-to-market actions to land and expand global education organizations
Engage in governmental working groups, thought projects, and initiatives

Own key industry associations to build deeper partnerships and influence strategy

Unlock and accelerate non-renewal revenue by engaging with senior organizational leadership at institutional partners.

• Lead full post-sales experience for all 7500+ customers globally, from initial onboarding/implementation to ongoing account maintenance, support, and renewals
• Ensure 93%+ renewal retention rate and 105%+ revenue retention rate
• Full team size 675 employees plus over 100 contractors
• Lead global services organization, including technical services, custom development, training, change management, learning strategy, instructional design, and adoptions services
• Lead global community, product documentation, and client communication teams to drive client awareness and support of various product or company strategies
• Lead global partner team to drive customer success through innovative product, services, and channel partnerships
• Present at industry conferences on the value of learning ecosystems, the future of education, driving customer success excellence, and managing highly effective customer experience organizations
• Member of executive team and present to Instructure Board of Directors monthly
• Women of the Year Finalist 2016 & 2020, Women Technology Council of Utah
• CXO of the Year Honoree, Utah Business, 2023
• Stevie Award Winner, Customer Success Organization of the Year – Silver 2023.

• Lead team of product and platform specialists, partnership managers, and marketing managers to research, craft, implement, and message overall platform strategy
• Lead team of solutions consultants, solutions architects, developers, strategic consultants, change management coaches, and project management specialists to enable sales and positively impact client success through a range of professional services
• Craft and direct platform product roadmap, with an emphasis on robust standards support, API development, and integrated solutions to build learning ecosystems for K12, higher education, and corporate organizations
• Manage Partner Program with focus on product, referral, reseller, and white label partnerships; over 400 partners in program including Google, Microsoft, Amazon, and others.

• Plan and manage strategic operations of the distance learning unit: financial, academic, human resources, and external relations, including comprehensive long-range planning for the department, budget development, resource identification, and generation of resources to cover operational costs
• Oversee the successful development and implementation of a variety of educational offerings for University Extension and Summer Session, the UCI campus, and the UC system
• Demonstrate leadership on campus and in the organization by managing campus-wide and Extension-wide projects, and institute and lead special initiatives created by the University and the UC system
• Supervise team of instructional designers, technology administrators, trainers, and support managers
• Design and deliver professional development opportunities for instructional staff to enhance their teaching abilities and success in the distance education enterprise
• Create strategic marketing plan for the unit; oversee the execution of the marketing plan and evaluate its effectiveness
• Lead the exploration and development of a highly effective, client-centered instructional delivery systems, including innovative educational technologies.

• Lead services and support teams in successfully supporting entire GoingOn client base from initial deployment to ongoing strategic and technical support
• Develop, design, and implement new consulting services for prospects and current clients, including custom development, integration and strategic design services that ensure client success and create opportunities for additional revenue
• Engage in company strategic planning and positioning as an active member of the executive team
• Create and implement support infrastructure, workflow, and associated client offerings
• Manage the design, strategy, implementation and ongoing operations of a successful pre-sales and onboarding organization, ensuring client success in transitioning to client care team
• Provide ongoing client-facing company leadership; represent client needs in internal strategy development
• Provide thought leadership within the industry around the use of social networking and social learning technologies in support of teaching, learning and student success
• Actively partner with clients in research focused on the effectiveness of social technologies for faculty, staff, and student use in learning settings.

• Managed team of 20 Global Solutions Engineers to best design client solutions for meeting strategic goals and improving student and institutional outcomes using technology in Higher Education & K12 markets
• Strategized with higher education & K12 institutions on the use of course management systems, social networking tools, student engagement, and other learning technologies to improve academic outcomes, student learning, retention, and online program success, as well as reduce institutional costs
• Presented and facilitated interactive workshops at various national and international conferences on best practices on creating learner-centered classrooms and using eLearning technologies in the most efficacious manner
• Conducted informal research with partnering institutions on the impact of educational technologies of on a variety of student and organizational outcomes; used this research to help guide product development and corporate direction
• Led multiple strategic solution engagements for potential and current Blackboard clients around the world designed to match intended instructional learning outcomes with classroom and technology practices
• Acted as key member of sales executive leadership team, providing strategy & guidance around how we position, market, and sell educational technology solutions.

• Managed Information Technology Team, including network administrators, web and database managers, instructional technology specialists, audio/visual technicians, programmers, help desk staff and systems analysts
• Developed and implemented strategic plan for technology use at GSEP
• Active member of information technology strategic planning committee for the University
• Managed all technical aspects of December 2003 move to new facility, with technology budget of approximately $2.4 million
• Active member of ERP steering committee charged with evaluating and implementing a new University ERP system (PeopleSoft was selected).

• Created educational technology function and team, which became the Center for Innovation in Teaching & Learning under my direction
• Managed educational technology team, including curriculum support specialists, instructional technology specialists, network administrators and web designers, in the ongoing support of innovative technologies and learning initiatives
• Managed creation of a comprehensive educational technology web site to act for internal and external audiences, specifically focusing on pedagogy and curriculum design
• Managed technical and pedagogical implementation of new educational technologies, specifically the adoption of course management software (Prometheus & Blackboard).

• Developed and implemented national marketing strategy for admissions consulting and corporate programs
• Trained regional directors for the incorporation of new strategy
• Designed and taught various training courses for instructor and consultant preparation.

• Created nonprofit programs and infrastructure as first employee and subsequent director of the organization
• Directed strategic planning efforts to effectively develop organization’s mission and goals and to initiate new projects
• Generated over $1.2 million through grant writing and relationship building for the organization’s programs.