Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Locke

Melissa Locke

Salem,OR

Summary

Dynamic professional with a strong work ethic and attention to detail, previously at Fishermen's Direct. Proven ability to enhance team collaboration and streamline workflows, resulting in improved productivity. Skilled in data entry and customer service, consistently delivering exceptional results while maintaining a positive attitude in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Processing

Fishermen's Direct
03.2025 - 04.2025
  • Supported team members in their tasks, contributing to overall team success.
  • Increased productivity by effectively managing workload and prioritizing tasks.
  • Maintained accurate records and ensured timely completion of all necessary paperwork.
  • Enhanced team collaboration, sharing best practices for efficient processing techniques.
  • Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
  • Provided outstanding customer service by promptly addressing inquiries and resolving issues.
  • Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
  • Reduced errors with meticulous attention to detail and thorough review of documentation.
  • Managed multiple priorities simultaneously, maintaining organization even during peak periods.
  • Implemented new workflows to streamline the processor role, resulting in improved performance metrics.

Produce Clerk

Mckays
05.2023 - 09.2023
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
  • Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
  • Trained new employees to provide knowledge of proper produce handling and rotation procedures.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers in selecting the freshest produce by sharing knowledge on ripeness indicators and proper storage techniques.
  • Contributed to team efficiency by assisting with unloading deliveries, verifying order accuracy, and organizing stockroom for easy access to products.

Cook's Assistant

Hooked
02.2015 - 08.2016
  • Cleaned and maintained work areas, equipment and utensils.
  • Followed food safety practices and sanitation guidelines.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Maintained composure and work quality while under stress.
  • Assisted in setting up and breaking down kitchen stations.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Stocked and rotated food items according to expiration dates.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Monitored food temperature, discarding items not stored correctly.
  • Lifted and carried heavy materials.
  • Trained new staff on food preparation and safety procedures.
  • Maintained high personal grooming standards and uniform presentation.
  • Pushed, pulled and transported large loads and objects.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Developed and maintained courteous and effective working relationships.

Head Housekeeper

Pacific Reef Motel
02.2014 - 08.2016
  • Handled emergency situations calmly and efficiently while prioritizing guest safety at all times.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
  • Streamlined housekeeping processes for increased efficiency and reduced labor costs.
  • Conducted regular inspections of rooms and common areas to ensure compliance with health and safety regulations.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Communicated repair needs to maintenance staff.
  • Maintained detailed records of maintenance needs and repairs, liaising with maintenance department for timely completion.
  • Worked with front desk to respond promptly to all guest requests.
  • Contributed to high occupancy rates by consistently delivering exceptional service that exceeded guest expectations.
  • Revised standard operating procedures as needed, keeping up-to-date with industry best practices for optimal performance results.
  • Evaluated employee performance and developed improvement plans.
  • Developed effective inventory management systems for linens, cleaning supplies, and guest amenities.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Created a welcoming atmosphere with attention to detail in room preparation and presentation.
  • Collaborated with front desk personnel to address guest concerns promptly and courteously.
  • Improved overall guest satisfaction by maintaining impeccable cleanliness and organization of all hotel areas.
  • Managed laundry sorting, washing, drying, and ironing.
  • Kept building entryway glass clean and polished for professional presentation.
  • Participated in quality assurance reviews, implementing changes as needed to improve overall service and guest satisfaction.
  • Managed scheduling of housekeeping staff, minimizing overtime expenses while maintaining quality service levels.
  • Coordinated special event preparations, ensuring seamless execution of setup, service, and cleanup tasks.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Established positive relationships with vendors for timely delivery of essential supplies at competitive prices.
  • Ensured proper handling of lost-and-found items, returning them promptly to their rightful owners whenever possible.
  • Reduced employee turnover rate through skilled recruitment efforts focused on selecting highly motivated individuals passionate about hospitality services.
  • Enhanced team morale by fostering a supportive work environment that encouraged open communication among staff members.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Increased employee performance through effective supervision and training.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Sorted, laundered and put away various laundry items.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Returned emptied garbage receptacles to proper locations.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Polished fixtures to achieve professional shine and appearance.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Handled requests for extra linens, toiletries and other supplies.
  • Changed bed linens and collected soiled linens for cleaning.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.

Education

Multimedia And Web Development

Westwood Online

GED - Gender Studies

SWOCC
Brookings, OR
01.2006

Skills

  • Attention to detail
  • Teamwork and collaboration
  • Customer service
  • Data entry experience
  • Multitasking and organizing
  • Quality control
  • Sorting and packaging
  • Critical thinking
  • Employee training
  • Supply ordering
  • Data entry
  • Materials inspection
  • Continuous improvement
  • Compliance monitoring
  • Heavy lifting
  • Inventory monitoring
  • Deadline driven
  • Positive attitude
  • Strong work ethic
  • Computer skills
  • Punctual and reliable
  • Equipment operation
  • Teamwork and communication
  • Punctual and dependable
  • Following instructions
  • Material handling
  • Inventory and stocking
  • Safety standards compliance
  • Picking and packing
  • Workstation equipment monitoring
  • Assembly procedures
  • Production line work
  • Good communication
  • Weights and measurements
  • Supply organization
  • Flexible schedule
  • Production error correction
  • Safe machine operation
  • Production operations
  • Material loading and unloading
  • Measuring tools
  • Preventive Maintenance
  • Identifying flaws
  • Packing slip verification
  • Product assembly

Timeline

Processing

Fishermen's Direct
03.2025 - 04.2025

Produce Clerk

Mckays
05.2023 - 09.2023

Cook's Assistant

Hooked
02.2015 - 08.2016

Head Housekeeper

Pacific Reef Motel
02.2014 - 08.2016

Multimedia And Web Development

Westwood Online

GED - Gender Studies

SWOCC

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Melissa Locke