Melissa Locklear, MSW, LCSW, CCTP
Saint Pauls,NC
Summary
The applicant is applying for the Director of Transitions Services and is highly motivated with a strong background at Eastpointe, having served 8.5 years as a Call Center Clinician and currently occupying the State Psychiatric Transitions Discharge manager role. Within the current position, the applicant has developed a knowledge of state hospitals and transitions to community living, tailored care management, the RSVP process, and In-Reach services. Barriers have been identified to services for members, and communication issues between the hospital and Eastpointe have been addressed. A rapport with Cherry's social workers has been developed, as evidenced by emails requesting assistance due to various concerns.
The applicant is working with DAC-DHHS-MCO SMI Re-Entry Care Coordination Group regarding prisoner re-entry into the community. Two team members have been hired, and one trained.
The applicant has strong clinical skills, notably crisis management and trauma treatment, and is confident managing high-risk members and addressing areas of concern involving trauma, crisis, and members with serious mental illnesses (SMI).
Professional experience at Eastpointe and other entities, and a strong desire to learn, ensure the applicant can lead in transitions.
Overview
20
20
years of professional experience
Work History
State Psychiatric Hospital Discharge Manager
Eastpointe Human Services
01.2023 - Current
- State Psychiatric Hospital (SPH) Discharge Manager is responsible for monitoring/notifying teams of hospital admissions.
- Assists with discharge, service coordination, reviewing hospital reports, assigning tasks (employee)
- MCO to MCO transfers
- Attending treatment team meetings, and ensuring safe hospital discharge.
- SPH ensures follow-up with appointments, identifying tailored care providers.
- Provides linkage: Cherry/Eastpointe and community providers.
- Acting as a conduit to the hospital, providing information about policy changes and provider information.
- Ensuring tasks are performed leading to the goal of a safe discharge.
- Responsible for selection/hiring staff providing training and supervision.
- SPH is responsible for discharge/admission plans notification to team members and electronic filing.
- Review the R4D list and assess barriers to discharge and assess availability of resources in the area.
Licensed Clinical Social Worker
Independent Contractor
12.2020 - Current
- Documented case notes daily and coordinated follow-up for seamless case management.
- Treated patients with mental health issues and dual-diagnoses such as Major Depression Disorder, General Anxiety Disorder, and Post Traumatic Disorder (mild) Provided individual and family therapy focused on Marriage Counseling and interpersonal/attachment trauma.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes
- Diagnosed clients by using DSM-IV criteria and documented symptoms justification.
- Currently Conducting -6- individual counseling sessions bi-weekly.
Call Center Clinician
Eastpointe
11.2014 - Current
- Triage / Screening / Referral / Initial Authorization - Triage (primarily telephonic) is done in order to determine intensity of need (acuity).
- Clinician had highest stats in call center with minimal down time.
- Screenings are conducted on planned or emergency basis and serve to further assess and serve to further assess the individual's need(s).
- Clinical and financial eligibility, as well as, member's choice contributes to clinician's referral to appropriate provider.
- Initial authorization of service(s) may be given after screening.
- Documentation / Records / Data - Clinical and administrative documentation of all triage, screening, referral and authorization activities are completed and updated by clinician.
- Records and data related to these functions are maintained by clinician for purpose of internal use, as well as, external monitoring Call Center Clinician will review Screening, Triage, and Referral (STR) and Authorization documentation and reports daily to ensure data entry is correct.
- This position assists with Appointment Follow-up information received from provider agencies.
- Crisis Stabilization and/or Intervention - Stabilization may occur via brief, crisis-oriented counseling with focus on current issues and immediate planning.
- Emergency services including assessment of suicide risk and dangerousness to others, as well as, implementation of appropriate and necessary intervention.
- (Involuntary commitment or voluntary referral to in-patient hospital or detox facility).
- This position will review and process regional referral/Crisis Diversion requests and provided authorization for bed days.
- Employee may also assist area hospitals location of available beds and completion of regional referral when necessary.
- This position will review enrollment requests from inpatient facilities (e.g.
- Hospitals/Facility Based Crisis/Non-Medical Detox) and approve enrollments on behalf of medical records nights, weekends, and holidays.
- Communication and Consultation - Communication with LME/MCO staff, service providers, members, families, and all external agencies and regulatory entities is conducted as needed.
- Call center clinician was available for consultation and will participate in local, state-wide or other relevant collaborations as requested by supervisors or by licensing/certification boards to ensure on-going education and best practice standards.
- Conduct peer to peer audits.
- Clinician assisted callers by providing information for community resources such as homeless shelters, food resources, vocational rehabilitation, and etc.
- Interpersonal Contact: This position required employee to establish and maintain effective working relationships with others.
- Professional contacts are significant factor in clinician's effective performance of job duties.
- Employee was able to communicate effectively, both verbally and in written form, with staff of MCO, professionals, local agencies and officials, advocates, members, and family members.
- Employee was well educated in cultural diversity issues and sensitive in interactions with various and diverse members of staff and community.
- Employee was able to communicate in positive and caring manner.
- Self-motivated, with a strong sense of personal responsibility
Licensed Clinician/Day Treatment Coordinator
Continuum Care Services Inc
04.2012 - 11.2014
- Applicant completes Counseling Clinical Assessments with diagnosis and treatment/recommendations.
- Services to include; case management, therapeutic interventions, crisis/management, immediate interventions, team meetings, safety planning, clinical team meetings, CFT, planning, clinical training's, and collaboration with consumer and key players within community.
- Applicant managed case load of sixty OPT consumers while ensuring funding requirements are met through documentation.
- Applicant managed second position as Day Treatment therapist managing a case load of 26.
- Applicant provides group therapy for youth promoting resiliency and fostering growth by assisting youth with identifying coping skills, safety plans, and promoting pro social behaviors, and peer involvement.
- Applicant also addressed parenting challenges such as; symptom management, child abuse/neglect, and classroom interventions to better serve youth population.
- Also, family therapy was incorporated into session as needed.
- While maintaining this position applicant gained knowledge and experience in Evidence Based Practice in Cognitive Behavioral Therapy and utilized techniques learned from Trauma Focused Cognitive Behavioral Therapy.
- Applicant has worked with Army Veterans addressing issues such as; Post Traumatic Stress Disorder, Anger Management, and Alzheimer's Revised treatment plans in consultation with clinical psychiatrist based on patient progress.
Family Counselor
Youth Villages Breezewood Ct
11.2011 - 03.2012
- Applicant provided multi systemic therapy for up to six families: Counselor provided 24/5 days week crisis coverage.
- Weekly assessments were completed on family to determine progress of services.
- Applicant was responsible for Person Centered Plan updates and NC-TOPPS.
- Applicant completed safety planning with family and was responsible for monitoring of safety plans.
- Applicant provided all needed case management such as; monitoring, linkage, and referrals.
- Applicant was responsible for tracking intensity and completing billing logs.
- Applicant was responsible for maintaining documentation within 24 hour time frame after service was provided.
Family Assessor/Social Worker III
Cumberland County Department of Social Services
10.2008 - 04.2010
- Crisis intervention and continuous supportive services to children and families in course of delivering protective services mandated by state law.
- Duties include: providing direct services to child and family in attempt to protect child from further neglect or abuse; receiving and evaluating neglect and abuse referrals; planning with family and arranging services as are necessary in treating problems that need to be remedied; to invoke authority of courts when necessary for protection of child; Make necessary arrangements for alternative care for children who cannot remain in his/her own home; to continue to work with parents, children), relatives, foster parents, and others as necessary to assure safe and healthy reunion of families. Applicant gained experience working with military families.
- Development understanding of deployment, family dynamics, and attainment/linkage of resources to better serve soldiers and their families.
- Managed over 20 cases per month within CPS.
- Responded to immediate crisis calls, 24/72 hour time frames for initiation reports of abuse and neglect.
Family Assessor
Durham County
10.2003 - 09.2006
- Crisis intervention and continuous supportive services to children and families in course of delivering protective services mandated by state law.
- Duties include: providing direct services to child and family in attempt to protect child from further neglect or abuse; receiving and evaluating neglect and abuse referrals; planning with family and arranging services as are necessary in treating problems that need to be remedied; to invoke authority of courts when necessary for protection of child; Make necessary arrangements for alternative care for children who cannot remain in his/her own home; to continue to work with parents, children), relatives, foster parents, and others as necessary to assure safe and healthy reunion of families. Applicant gained experience working with military families.
- Development understanding of deployment, family dynamics, and attainment/linkage of resources to better serve soldiers and their families.
- Managed over 20 cases per month within CPS.
- Responded to immediate crisis calls, 24/72 hour time frames for initiation reports of abuse and neglect.
Education
Master of Arts -
Fayetteville State University
Fayetteville, NC05.2008
Bachelor of Arts - Social Work
The University of North Carolina
Pembroke , NC 06.2003
Associate of Arts - College Transfer
Robeson Community College
Lumberton, NC05.2000
Skills
- Policy/Service Definitions Interpretation
- Identifying Time Frames
- Treatment and discharge planning
- Effective written/oral communication
- Trauma-informed care (Specialization)
- DOJ settlement benchmarks for performance
- Cultural Competency
- Regulatory compliance (HIPAA)
- Crisis Intervention
- Psychosocial evaluations/treatment planning
Timeline
State Psychiatric Hospital Discharge Manager
Eastpointe Human Services
01.2023 - Current
Licensed Clinical Social Worker
Independent Contractor
12.2020 - Current
Call Center Clinician
Eastpointe
11.2014 - Current
Licensed Clinician/Day Treatment Coordinator
Continuum Care Services Inc
04.2012 - 11.2014
Family Counselor
Youth Villages Breezewood Ct
11.2011 - 03.2012
Family Assessor/Social Worker III
Cumberland County Department of Social Services
10.2008 - 04.2010
Family Assessor
Durham County
10.2003 - 09.2006
Master of Arts -
Fayetteville State University
Bachelor of Arts - Social Work
The University of North Carolina
Associate of Arts - College Transfer
Robeson Community College
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