Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Lockwood

Hampton,VA

Summary

Exceptionally motivated administrative professional with over 15 years of experience working in high-pressure office and customer service channels. A reliable and strong team leader with the interpersonal and organizational skills to manage complex problems under any circumstance.

Overview

8
8
years of professional experience

Work History

Secretary III

Alutiiq Commercial Enterprises, LLC
Hampton, VA
06.2022 - Current
  • Provide principal secretarial support for the day-to-day activities supporting the Manufacturing Applications Branch and the Engineering Integration Branch of NASA Langley Research Center
  • Maintain electronic calendars for management, staff, and conference rooms
  • Attend organizational meetings as necessary
  • Provide support prior to and during meetings, conferences, and tours including coordinating logistics to ensure appropriate arrangements are made
  • Provide information about the organization’s role and standard operating procedures
  • Direct technical questions and inquiries for information to appropriate staff members
  • Point of contact for the enterprise service provider contracts
  • Submit orders for phone, computer needs, process additions, modifications, relocations, and deletions to seats
  • Monitor monthly IT service bill for errors and process appropriate paperwork to resolve
  • Conduct research on order requests to include quotes, certifications, functional approvals, and funding authorization
  • Anticipate and prepare material for conferences, correspondence, appointments, meetings, and disposition in a timely manner based on knowledge of the supervisor's views and approval
  • Prepare invitational and sponsored travel requests
  • Assist traveler with preparation of foreign travel packages and obtain approvals for supporting documentation and signatures
  • Update web-based applications, changing users, org codes, contract numbers, facility numbers and names within various applications
  • Coordinate small building and infrastructure improvement requests and track status of request to completion with facility coordinator
  • Participate in the monthly safety walk-thru
  • Submit monthly safety inspection information in the Supervisor Safety Inspection System (SSIS)
  • Property custodian for property management
  • Complete necessary paperwork for functions that are not processed though NASA’s automated system
  • Conduct periodic surveys of equipment, property utilization, and participate in audits and report lost or misplaced equipment
  • Coordinate with appropriate subject matter experts and functional approvers to acquire necessary authorization for furniture, and hazardous materials
  • Office Move Coordinator assisting individual and group moves with logistics and branch management on coordination and approval of office space availability.

Surgical Coordinator

Tidewater Physicians Multispecialty Group
Newport News, VA
02.2021 - 06.2022
  • Maintain accurate surgical schedules for multiple providers in Gastroenterology office
  • Setting up pre-operative clearance appointments ensuring all documentation is available for providers and retrieval of pre-operative clearance paperwork prior to patient surgery
  • Scheduling and ordering all diagnostic tests requested by the provider and ensuring tests were performed and obtaining results
  • Ordering all patient post-operative durable medical equipment (DME) as well as any Home Health care or skilled nursing facility/rehab if needed
  • Weekly completion of surgical packets for the physicians
  • Weekly logs of each provider's surgeries to provide to in office billers and coders
  • Communicate between the providers, clinical team, all hospitals and ambulatory surgery centers to ensure a smooth surgical experience for the patient and provider.

Surgical Coordinator

Sentara Surgical Oncology
Newport News, VA
03.2020 - 02.2021
  • Ensure, organize, and maintain an accurate and constantly evolving operational surgery schedule
  • This includes the management of surgical equipment, surgical procedures, operating room times, and general surgeon calendar - meetings, appointments, and peer-to-peer needs
  • Provide non-clinical support in a practice setting to ensure exceptional patient experience by performing a variety of administrative tasks to support patient care delivery
  • Schedule appointments and outpatient/inpatient procedures under general supervision, to include required coordination of referrals, resources, and pre-authorizations
  • Oversee communication with the patient and ensure correct documentation within a variety of reporting systems
  • Prepare correspondences in response to inquiries from both internal and external sources - patients, medical staff, and insurance companies
  • Maintain necessary electronic medical records and the collection of payments to ensure a positive patient experience both before and after surgery.

Operating Room Coordinator

Sentara Williamsburg Regional
Williamsburg, VA
06.2018 - 03.2020
  • Coordinated all surgeries and maintained the daily schedule for the hospital operating room
  • Worked with the greater hospital staff to support equipment maintenance, anesthesia concerns and emergencies from the Emergency Department
  • Acted as an organizational and administrative resource to all department personnel - surgeons, other administrative functions, nurses, and technicians
  • Ensured all levels of patient confidentiality, including compliance with HIPAA guidelines
  • Proactively communicated with all departments to discover and implement new ways-of-working to maximize efficiency and expedite the admission processes
  • Maintained quality care and assisted in scheduling patients for other non-surgery practices.

Patient Care Specialist

Sentara Surgery Specialists
Hampton, VA
05.2016 - 06.2018
  • Managed the efficient and accurate arrangement of the patient registration process, supply ordering, and general surgery coordination - from scheduling to processing payments from 3rd party vendors
  • Completed patient introductory meetings, including check-in and check-out functions related to co-pays, appointment scheduling, and medical record releases
  • Ensured a positive patient experience by maintaining a light and friendly tone for the multi-phone line and in-office visit
  • Worked closely with the practice manager to create documents, charts, and visual huddle boards
  • Built the document control log to ensure all policies and procedures are compliant with CMS regulations.

Education

Pharmacy Technician -

Tidewater Community College
01.2011

GED -

Kecoughtan High School
01.2009

Skills

  • Database Management
  • Travel Arrangements
  • Cross-Functional Communication
  • Inventory Purchasing
  • Schedule Management
  • Business Correspondence
  • Customer Service
  • Office Administration
  • Expense Tracking
  • Calendar Management
  • Appointment Scheduling

Timeline

Secretary III

Alutiiq Commercial Enterprises, LLC
06.2022 - Current

Surgical Coordinator

Tidewater Physicians Multispecialty Group
02.2021 - 06.2022

Surgical Coordinator

Sentara Surgical Oncology
03.2020 - 02.2021

Operating Room Coordinator

Sentara Williamsburg Regional
06.2018 - 03.2020

Patient Care Specialist

Sentara Surgery Specialists
05.2016 - 06.2018

Pharmacy Technician -

Tidewater Community College

GED -

Kecoughtan High School

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Melissa Lockwood