Melissa Loftis
Cookeville,TN
Summary
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
38
38
years of professional experience
Work History
Performance Facilitator/Customer Service Supervisor
Self Employed (Arise Virtual Solutions)
Miami, FL
03.2015 - Current
- Supported learners by providing additional guidance where necessary.
- Resolved conflicts between participants using effective communication skills.
- Encouraged collaborative problem solving through active listening techniques.
- Enhanced customer satisfaction ratings by resolving account issues efficiently.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Resolved customer complaints or answered customers' questions.
- Answered phone calls and responded to questions and concerns.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
R and M Market
Owners
Sparta, TN
03.2011 - 01.2015
- Monitored customer feedback and implemented changes based on their suggestions.
- Implemented efficient processes for ordering inventory and tracking deliveries.
- Designed customer loyalty programs to increase sales revenue.
- Created budgets and monitored expenses to stay within budget limits.
- Resolved conflicts between staff members and customers when necessary.
- Negotiated contracts with vendors, suppliers and customers.
- Advised employees on best practices regarding safety protocols and procedures.
- Developed business plans and strategies to grow small business.
- Ensured compliance with applicable laws and regulations while running the business.
- Managed staff recruitment, hiring, training, and development.
- Identified new technologies that could be used to improve efficiency and productivity.
- Oversaw daily operations of small business including customer service and financial management.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Met with service vendors or product suppliers to facilitate delivery.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored progress by establishing plans, budgets and measuring results.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Prepared staff work schedules and assigned team members to specific duties.
- Implemented successful business strategies to increase revenue and target new markets.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Oversaw financial activities, including budgeting, forecasting, and accounting to ensure fiscal health.
- Trained, coached and mentored employees to facilitate safety and consistent quality of work.
Cashier Team Lead
Dollar Store
Cookeville, TN
01.2010 - 03.2011
- Performed daily opening and closing procedures for the register area.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Assisted cashiers with resolving customer complaints and inquiries.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Monitored cashier performance, providing feedback as needed.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Developed strong working relationships with team members to foster collaboration.
- Assisted customers with locating items within the store when requested.
- Trained new cashiers on proper use of registers and store policies.
Certified Pharmacy Technician
Cookeville Regional Hospital
Cookeville, TN
01.1993 - 01.2007
- Provided medication and other healthcare products to customers accurately and efficiently.
- Verified accuracy of patient information on prescription orders.
- Performed administrative duties such as filing, data entry, answering phones.
- Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
- Generated labels for compounded medications using an automated system.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Checked expiration dates on drug products prior to dispensing them to customers.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Monitored stock levels of medications in the pharmacy's inventory system.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Prepared IV admixtures under the supervision of a licensed pharmacist.
- Entered patient profile information into computer systems accurately and completely.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Supervised inventory levels to maintain adequate supply of medications and medical supplies.
- Maintained clean and organized pharmacy shelving and work areas.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Adhered to infection control policies and procedures to prevent spread of disease.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Verified prescriptions and drug labels, documents and packages.
- Entered prescription information into computer databases.
- Ensured compliance with state and federal pharmacy laws and regulations.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
Onsite Apartment Manager
Algood Manor Apartments
Algood, TN
01.1987 - 12.1992
- Advertised available units through various marketing channels such as print media, online listings.
- Participated in meetings with other department heads or external stakeholders as needed.
- Enforced lease agreements by addressing violations promptly when necessary.
- Performed monthly inspections of the property and prepared detailed reports on findings.
- Inspected vacated units upon move out to determine damage or cleaning requirements before new tenants moved in.
- Reviewed invoices from vendors for accuracy prior to processing payment.
- Scheduled routine preventative maintenance activities for equipment associated with the apartment complex.
- Prepared leases and contracts for new tenants while providing customer service throughout the process.
- Managed the day-to-day operations of the property, including leasing apartments, collecting rents, resolving tenant disputes, and enforcing rules.
- Conducted regular safety checks of the premises to ensure compliance with local laws and regulations.
- Maintained accurate records of rent payments and other financial transactions related to the apartment complex.
- Ensured all tenant requests were addressed in a timely manner.
- Provided guidance and support to staff members regarding administrative tasks related to running an apartment complex.
- Responded to all maintenance requests, ensuring that any issues were resolved quickly and efficiently.
- Assisted with budgeting by monitoring expenses related to operating costs, repairs and maintenance.
- Created weekly reports summarizing rental activity, occupancy levels, delinquencies.
- Disbursed petty cash to engineering staff and property personnel.
- Handled rent collection invoices, billing and other tenant-related charges as per lease agreements.
- Coordinated efficient move-outs, cleanings and move-ins to minimize time between residents.
- Maintained building's accounts by collecting rent and utility payments.
- Followed strict budget for maintenance and upkeep costs and tracked apartments with multiple repair requests to identify problem tenants.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Oversaw daily operations, maintenance, and administration of various properties.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Managed and oversaw operations, maintenance and administration of properties.
- Prepared detailed budgets and financial reports for properties.
Education
Some College (No Degree) - Business
Volunteer State Community College
Livingston, TNSkills
- Strategic Planning
- Operations Management
- Teamwork and Collaboration
- Analytical Thinking
- Excellent Communication
- Self Motivation
- Problem-solving aptitude
- Problem-solving abilities
- Active Listening
- Team Collaboration
- Multitasking
- Professionalism
- Organizational Skills
- Reliability
- Interpersonal Communication
- Relationship Building
- Negotiation Management
- Written Communication
- Professional Demeanor
- Decision-Making
- Problem-Solving
Accomplishments
- I was the Property Manager for a Section 8 Housing complex for approx. 5 years in Algood, Tennessee. During that time, I received the Service Award for excellent and outstanding performance. I also received A ratings from HUD for inspections that came annually . Before that, I was the Assistant Manager/ Housekeeper for a 256 Apartment complex in Nashville. Tn. I assisted the Property Manager in daily duties while turn-keying apartments to get them ready to lease.
Timeline
Performance Facilitator/Customer Service Supervisor
Self Employed (Arise Virtual Solutions)
03.2015 - Current
R and M Market
Owners
03.2011 - 01.2015
Cashier Team Lead
Dollar Store
01.2010 - 03.2011
Certified Pharmacy Technician
Cookeville Regional Hospital
01.1993 - 01.2007
Onsite Apartment Manager
Algood Manor Apartments
01.1987 - 12.1992
Some College (No Degree) - Business
Volunteer State Community College
Similar Profiles
Anita AnthonyAnita Anthony
Sales Representative at Arise Virtual Solutions/Self EmployedSales Representative at Arise Virtual Solutions/Self Employed
Cristina ScottCristina Scott
Customer Service Manager at Arise Virtual Solutions Inc.Customer Service Manager at Arise Virtual Solutions Inc.
Nasasha P. WaldronNasasha P. Waldron
Road Side Assistant for BMW at Arise Virtual Solutions Inc.Road Side Assistant for BMW at Arise Virtual Solutions Inc.