MELISSA LOGAN

• Verified patient insurance coverage, obtaining precertification and Pre authorizations as required.
• Secured and prepared referral documentation; tracked authorization approvals for continued care.
• Coordinated with insurance companies to determine benefits and resolve authorization issues.
• Managed denial appeals by gathering information from providers and preparing necessary paperwork.
• Researched in-network providers, scheduled specialty appointments, and supplied medical records.
• Provided patients with clear guidance on insurance processes and required documentation.
• Maintained up-to-date knowledge of referral rules, Medicare billing, and contracted providers.
• Served as liaison between clinical team, patients, pharmacies, and external providers.

• Collected co-pays and other payments from patients at time of service.
• Ensured accuracy of all data entered into computer system.
• Resolved discrepancies between hospital systems and third party payers.
• Maintained confidentiality of all patient information in accordance with HIPAA regulations.
• Greeted patients and visitors in a courteous and professional manner.
• Scanned documents into electronic medical records system.
• Managed incoming faxes related to patient registration processes.
• Created new patient accounts in EMR system as needed.
• Answered phones promptly in a professional manner.
• Processed patient admissions, registrations, transfers, and discharges according to established procedures.
• Verified demographics and insurance information to register patients in computer system.
• Verified insurance coverage for services provided by the facility.
• Responded to patient inquiries regarding billing or financial matters.
• Facilitated communication between patients, staff members, and third party payers.
• Provided assistance to internal departments when needed.
• Communicated financial obligations to patients and collected fees at time of service.
• Obtained necessary signatures for privacy laws and consent for treatment.
• Applied HIPAA privacy and security regulations while handling patient information.
• Supported emergency department registration during peak times, ensuring rapid patient processing.
• Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
• Facilitated patient registration, verifying all required documentation is collected and filed properly.
• Explained various admission forms and policies, acquiring signatures for consent.
• Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
• Conducted financial counseling for patients, explaining payment options and assistance programs.
• Provided directions and information to patients and families, enhancing their hospital experience.
• Utilized hospital systems to update patient records, ensuring accuracy and completeness.
• Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
• Handled high volume of incoming calls, providing exceptional customer service to patients and families.
• Guided patients through the completion of consent and other required medical forms.
• Received patient inquiries or complaints and directed to appropriate medical staff members.
• Reported liabilities and risk management concerns to supervisor for review.
• Explained policies, procedures and services to patients.
• Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
• Verified patients' insurance and payment methods during admissions or check-in processes.
• Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
• Instructed patients on policies and required actions for different types of appointments and procedures.
• Counseled patients on potential financial liabilities and payment requirements.
• Obtained informed consent and payment documentation from patients and filed in system.

• Ensured timely completion of tasks in fast-paced environments.
• Managed scheduling of home oxygen deliveries and maintained patient data for new starts.
• Handled customer inquiries with professionalism, ensuring courteous resolution of concerns.
• Adapted quickly to new challenges, demonstrating proven learning ability.
• Collaborated effectively within teams, providing essential support and guidance.
• Demonstrated respect and willingness to assist others in various situations.
• Maintained strong sense of responsibility while working independently and as part of a team.
• Managed time efficiently to consistently meet all deadlines.

• Greeted clients upon entering the office; entered orders for shipping via front counter phone or email, maintained stock in showroom, booked deliveries, other admin duties.

• Admitted patients, answered inquiries, answered phones using multi-line switchboard, directed patients and visitors to appropriate areas of the facility, Medical insurance billing, Inputted precise and confidential data into registration system.

Directed impounding operations for dangerous stray animals, executed investigations of animal cruelty incidents, upheld licensing laws, presented expert testimonies in current court cases, drafted incident reports and rescued trapped animals.