Melissa Loman
Frankfort,Kentucky
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Truck Driver
CoreTrans
Somerset, KY
10.2023 - Current
- Followed regular schedule of pickups for individual customers and groups.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
- Obtained signatures needed to complete and process paperwork.
- Reported all accidents or violations to management immediately upon occurrence.
- Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
- Followed appropriate safety procedures for transporting hazardous materials when applicable.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Read and interpreted maps to determine vehicle routes.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
Owner/Operator Truck Driver
FM Transport
Frankfort, KY
07.2020 - 10.2023
- Communicated with customers regarding delivery times and location details.
- Managed records related to vehicle maintenance, inspections, repairs, registration and insurance coverage.
- Increased inventory longevity, inspecting and repairing equipment to promote effective mechanical and safety usage.
- Retained valid proof of insurance and registration in vehicles.
- Maintained safe driving habits to protect property and general public on roadways.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Inspected vehicles for mechanical items and safety issues, and performed preventative maintenance.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Used pallet jack and forklift to load and unload products at distribution centers and route locations.
- Adhered to company policies regarding safety and security measures.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Read and interpreted maps to determine vehicle routes.
- Prepared detailed reports outlining trip, vehicle and passenger details.
- Provided top product shipment delivery quality control, eliminating downtime and maximizing revenue.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Operated commercial truck to transport goods and materials over long distances.
- Obtained signatures needed to complete and process paperwork.
- Maintained accurate mileage logs and other required documentation.
- Provided customer service by responding to inquiries in person or via telephone and email.
- Logged driving hours and fuel usage data on time to keep reports current.
- Hooked and unhooked trailers from tractor and converter dollies.
- Followed regular schedule of pickups for individual customers and groups.
- Utilized GPS systems for navigation purposes throughout trips.
- Performed basic troubleshooting on mechanical components when necessary.
- Consistently monitored traffic conditions and adjusted routes accordingly.
- Notified customers of potential late deliveries, which resulted in [Number]% decrease in calls to company support line.
- Recorded expenses and maintained receipts.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Associate of Applied Science - Human Services
Bluegrass Community And Technical College
Lexington, KY04.2013
Skills
- Interpersonal Communication
- Organization and Time Management
- Microsoft Word
- Team Building
- Team Management
- Customer Relations
- Active Listening
- Customer Service
- Microsoft Software Proficiency
- Problem Resolution
- Multitasking
- Attention to Detail
- Excellent Communication
- Written Communication
- Public Speaking
References
References available upon request.
Timeline
Truck Driver
CoreTrans
10.2023 - Current
Owner/Operator Truck Driver
FM Transport
07.2020 - 10.2023
Associate of Applied Science - Human Services
Bluegrass Community And Technical College
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