MELISSA LOMAS
Charlotte,NC
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
19
19
years of professional experience
Work History
Director, Delivery & Success
Janus Health
09.2022 - 09.2024
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Customer Lead, Innovation Design & Delivery
Olive AI
01.2021 - 01.2022
- Led product positioning and sales for front-end revenue cycle product suite and guide C-suite leadership in creation of their automated revenue cycle roadmap
- Successfully drove the introduction of new product solutions to the leading to a strengthened customer financial outlook
- Ensured customer success of in-flight programs while supporting the customer success of our live programs
- Collaborated with cross-functional subject matter experts and stakeholders to gain necessary insights for program improvements and goal achievement
- Created and fostered a productive and collaborative relationship with the customer.
Senior Deployment & Solutions Manager
R1 RCM
01.2017 - 01.2021
- Led an end-to-end implementation of a patient self-registration & payment software and hardware solution across 30 hospitals
- Created informational and strategic marketing materials for upper leadership, ensuring adoptive practices through partnerships with C-level staff at client hospitals and customized solutions
- Facilitated workflow sessions with end customers to obtain functional and technical requirements for implementing customized solutions
- Stood up a full support solution for newly implemented software/hardware including management of a six-member steady-state and support team
- Conducted and led in-depth integration testing to identify issues while partnering with vendor and customers to root cause and resolve
- Partnered with development, release management, and implementation teams to drive project timelines and release dates.
Project Manager, Solutions Delivery
Optum360, UnitedHealth Group
01.2016 - 01.2017
- Led patient access and analytics deployment for two large health organizations with goal of increasing accuracy of patient cost estimates, improving collections at the point of services, and reducing denials
- Tracked and presented project progression to upper management, certifying deliverable timelines for the entire patient access team across 15+ projects (working directly with 8-10 people per project)
- Created project decks for weekly meetings, assessed roadblocks in timelines, and communicated risk areas
- Managed go-live Command Center lines working with clients, internal operations, and technical teams to ensure all issues were tracked, managed, and resolved.
Product & Program Manager
R1 RCM (previously Accretive Health)
01.2011 - 01.2016
- Supervised patient access and front-end technology in agile environment, including patient cost estimates, propensity to pay, and authorization
- Confirmed cross-functional alignment between client, operations, development, training, and implementation
- Devised business and functional specifications and requirements while prioritizing organizational readiness across 30 hospitals for product implementation
- Oversaw large-scale vendor integration project for automating authorization capabilities within proprietary software
- Led an annual operating plan initiative to analyze patient cost estimation functionality within proprietary software to identify opportunities for improvement
- Created a workflow process and standard operating procedure for managing enhancement requests and AOP items for all products
- Reviewed enhancement requests for three front-end revenue cycle products, assessing business cases and determining approval based on ROI and business need
- Drove insights for yield improvement opportunities to the revenue cycle leadership team, partnered with operations to place actionable defects on a defined path to resolution, and established monitoring to ensure continued process compliance.
Senior Consultant
Sjoberg Evashenk Consulting
01.2006 - 01.2011
- Led performance audits of California trial courts, with operational budgets reaching nearly $1,000,000,000, including review of operations, fiscal management, revenue collection, procurement, accounts payable, contracts, and information systems
- Managed a $600,000 contract project that involved testing data transmissions between California Superior Court and three local partners
- Communicated and developed new change control processes and test plans
- Co-designed user acceptance test scripts to ensure successful data transmission.
Education
Bachelor of Science Degree, Business Administration -
St. Mary’s College of California
Moraga, CA01.2006
Skills
- Customer delivery and success
- Product release and deployment
- End-to-end implementation and integration
- Strong and professional team player
- Effective and skilled communicator
- Insightful stakeholder needs assessment
- Proven customer delivery and success leader with an accomplished track record of customer delivery programs and strategies with the goal of revenue lift and increased sales Results-driven program and product manager with a successful record of accomplishing needs assessments, workflow process planning, product releases and implementation, and vendor oversight Effective and collaborative team lead with core internal and external constituencies including customers, developers, marketing and training teams, and C-level leadership Analytical evaluator who discovers and develops comprehensive improvement strategies to best optimize operational efficiency standards, contributing to long-term company goals
Websites
Timeline
Director, Delivery & Success
Janus Health
09.2022 - 09.2024
Customer Lead, Innovation Design & Delivery
Olive AI
01.2021 - 01.2022
Senior Deployment & Solutions Manager
R1 RCM
01.2017 - 01.2021
Project Manager, Solutions Delivery
Optum360, UnitedHealth Group
01.2016 - 01.2017
Product & Program Manager
R1 RCM (previously Accretive Health)
01.2011 - 01.2016
Senior Consultant
Sjoberg Evashenk Consulting
01.2006 - 01.2011
Bachelor of Science Degree, Business Administration -
St. Mary’s College of California
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