Summary
Overview
Work History
Skills
Personal Information
Timeline
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Melissa Lombardo

Melissa Lombardo

Carlsbad

Summary

Experienced front desk and guest relations professional with a strong background in customer service and process improvement. Skilled in managing operations and enhancing guest satisfaction. Proficient in facility management and digital tools, driving efficiency and optimizing workflows. Recognized for exceptional problem-solving abilities and dedication to delivering superior customer experiences.

Overview

12
12
years of professional experience

Work History

Front Desk, Store, Reservations and Housekeeping

Carlsbad KOA
01.2025 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.

Shopper

Instacart
05.2019 - 11.2024
  • Efficiently fulfilled customer orders, enhancing satisfaction through timely deliveries
  • Boosted order accuracy and efficiency, improving customer retention
  • Utilized strong organizational skills to manage multiple orders simultaneously
  • Resolved customer issues promptly, ensuring a seamless shopping experience

Administrative Assistant

Precise Moving and Storage
08.2016 - 03.2019
  • Managed office operations, enhancing efficiency and meeting all deadlines
  • Implemented customer service protocols, boosting client satisfaction
  • Facilitated inter-department communication, ensuring seamless workflow
  • Mentored new hires, expediting their integration into the team
  • Streamlined office operations, reducing document retrieval time by half
  • Proposed and executed cost-saving measures, significantly reducing office expenses
  • Introduced digital tools to enhance productivity across departments
  • Provided crucial administrative support to management, enabling focus on core strategies
  • Managed office operations, coordinated interstate moves, and maintained meticulous records
  • Implemented new filing system, improving overall efficiency
  • Spearheaded digital inventory system implementation, drastically improving item retrieval speed and operational efficiency for interstate moves

Front Desk, Reservations, Night Auditor (Live In)

Palm Court Boutique Motel
01.2013 - 01.2019
  • Managed front desk operations, reservations, and night audits, ensuring seamless guest experiences and operational efficiency at Palm Court Boutique Motel
  • Oversaw comprehensive motel operations, from guest check-ins to financial reconciliations, maintaining meticulous records and resolving discrepancies promptly
  • Provided exceptional customer service, addressing guest inquiries and concerns with empathy and efficiency, fostering a welcoming atmosphere
  • Implemented streamlined reservation processes, reducing booking errors and enhancing guest satisfaction through improved communication channels
  • Optimized occupancy rates through strategic pricing and promotional initiatives, contributing to increased revenue and profitability for the motel

Skills

  • Customer Service
  • Time Management
  • Conflict Resolution
  • Inventory Management
  • Process Improvement
  • Digital Tools
  • Team Leadership
  • Problem Solving
  • Quality Assurance
  • Vendor Relations
  • Facility Management

Personal Information

Age: 55

Timeline

Front Desk, Store, Reservations and Housekeeping

Carlsbad KOA
01.2025 - Current

Shopper

Instacart
05.2019 - 11.2024

Administrative Assistant

Precise Moving and Storage
08.2016 - 03.2019

Front Desk, Reservations, Night Auditor (Live In)

Palm Court Boutique Motel
01.2013 - 01.2019

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Melissa Lombardo