Melissa Long

Receive incident reports and maintain files.

Assist community property managers with resident renter insurance claims.

Report major losses to insurance agents.

Collect and submit complete details of loss information for insurance reimbursement.

Pay insurance policy invoices.

Assist in answering employee questions

Aid in reviewing applications and resumes

Enter applicant information into screening system

Enter new hired employee information into company systems

Complete Form I-9 entry

Receive employment resignation and complete termination processes

Complete current and previous employment verifications

Contact temporary employment agencies to schedule help when needed

Reconcile benefit bills

Review and submit bills to payroll

Complete documents for different State Depts. of Unemployment; US Dept. of Labor.

Review and complete requests of child support, garnishment, or tax levy

Complete and submit employee forms to insurance, such as Short-Term Disability.

Review FMLA requests for eligibility

Maintained residential accounts by verifying, allocating, and posting transactions
Balanced cash batches for accuracy
Submitted personal checks and certified funds for bank deposit
Logged records of resident payments
Reviewed resident files to insure all information is complete and accurate
Checked resident lease agreement for correct entry, mathematical accuracy and proper income codes
Resolved resident account adjustments and corrections when necessary or approved by management
Assisted community manager in collections by examining resident payment plan

Provided excellent service by aiding prospective residents with selecting housing that best suited their needs
Conducted qualification process of prospective resident with use of systems such as Resident Check
Thorough knowledge of lease agreement and addendums
Properly organized resident files
Ensured resident was happy in their new home by addressing maintenance issues and enforcing community rules
Helped maintain list of available apartment homes by updating manager reports weekly
Aided manager in collection of past due rent by contacting residents
Created newsletters to inform residents of important community issues and upcoming events
Examined and explained resident account ledgers
Maintained show ready apartment units
Assisted manager with make ready board, notice to vacate and leased apartment boards
Filed and organized resident information