Melissa Long
Katy,TX
Summary
Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Lead Teacher, Toddler Room
MBS Kids
09.2023 - Current
- Developed strong relationships with families, fostering trust and creating a welcoming atmosphere within the classroom.
- Adapted lessons to accommodate individual needs, supporting diverse learners in reaching their full potential.
- Assisted in maintaining a clean, organized, and inviting classroom environment that encouraged exploration and learning.
- Collaborated with fellow teachers to develop a cohesive and consistent curriculum for the Toddler Room.
Customer Service Representative
Stein Mart
10.2012 - 01.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
GED -
Loan Star
Houston05.2018
Skills
- Creative Teaching
- Classroom Organization
- Gross Motor Skills Development
- Documentation and Record Keeping
- Processing Transactions
- Customer Service
- Cash Handling
- Maintaining Cleanliness
- Operating Equipment and Promotions and Upselling
Timeline
Lead Teacher, Toddler Room
MBS Kids
09.2023 - Current
Customer Service Representative
Stein Mart
10.2012 - 01.2019
GED -
Loan Star