Melissa LONG
Kansas City,MO
Summary
At Mid-America Lift Truck, I enhanced operational efficiency and customer satisfaction through expert office management and exceptional customer service. By streamlining filing systems and fostering strong vendor relationships, I ensured confidentiality and boosted productivity. My organizational skills and proactive problem-solving promoted a harmonious and efficient workplace, demonstrating significant achievements in office administration.
Overview
19
19
years of professional experience
Work History
Bar Manager
The Outpost Bar Abd Grill
08.2018 - 08.2022
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Enhanced team productivity through effective scheduling and task delegation.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing Number% improvement over prior onboarding process.
- Improved customer service rankings by resolving issues quickly and accurately.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Developed marketing strategies to attract wider customer base, increasing foot traffic during off-peak hours.
- Implemented strict hygiene and safety protocols, ensuring safe environment for both staff and patrons.
- Negotiated with suppliers to secure more favorable pricing, enhancing profit margins.
- Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.
- Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.
- Enhanced supplier relationships, ensuring timely delivery of high-quality products.
- Handled customer complaints professionally, resolving issues promptly and effectively.
- Boosted bar revenue by implementing innovative cocktail menus and themed event nights.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Developed unique events and special promotions to drive sales.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Bar Manager
One Eyed Jacks
08.2011 - 01.2017
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
Office Manager
Mid-America Lift Truck
06.2003 - 09.2010
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
N/a -
Diploma -
05.1995
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
Timeline
Bar Manager - The Outpost Bar Abd Grill
08.2018 - 08.2022
Bar Manager - One Eyed Jacks
08.2011 - 01.2017
Office Manager - Mid-America Lift Truck
06.2003 - 09.2010
Maple Woods Community College - N/a,
Winnetonka High School - Diploma,
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