Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Long

CONWAY,MO

Summary

Proven expertise in patient care coordination and HIPAA compliance, honed at Mercy Family Clinic. Skilled in vital signs monitoring and providing compassionate support, I've enhanced patient satisfaction and streamlined clinical operations. Demonstrated ability to manage medical inventory, ensuring efficiency and accuracy in a fast-paced environment with comprehensive background in medical assisting and patient care. Effectively supported physicians with clinical tasks and administrative duties, ensuring efficient operations. Demonstrated proficiency in patient communication and medical record management. Certified medical assistant with extensive hands-on experience in patient care and administrative duties. Strong focus on team collaboration and achieving optimal patient outcomes. Known for reliability and adaptability in fast-paced healthcare environments. Skilled in clinical procedures, patient communication, and medical record management.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Nationally Registered Medical Assistant

Mercy Family Clinic
02.2021 - Current
  • Provided critical support during emergency situations by remaining calm and following established protocols for patient stabilization or appropriate medical intervention.
  • Increased clinic efficiency by maintaining an organized inventory of medical supplies and placing timely orders as needed.
  • Ensured accurate billing processes through diligent verification of insurance coverage and prompt submission of claims forms to insurers or government agencies as required.
  • Assisted in maintaining compliance with regulatory requirements through timely completion of continuing education courses and staying informed on industry best practices.
  • Prevented errors in documentation by meticulously reviewing patient information for accuracy before entering it into electronic health record systems.
  • Aided in the prevention of diagnostic errors by diligently preparing patients for various tests, including blood draws or imaging studies.
  • Provided valuable assistance during medical examinations, ensuring proper equipment setup and sterilization procedures were followed.
  • Supported seamless transitions between departments by effectively coordinating referrals to specialists.
  • Improved patient satisfaction with compassionate and attentive support during appointments and follow-up calls.
  • Promoted a positive atmosphere within the clinic through professional interactions with colleagues, patients, and visitors alike.
  • Enhanced patient care by efficiently managing medical records and scheduling appointments.
  • Safeguarded patient privacy rights by consistently following HIPAA regulations in all tasks involving personal health information management or data exchange between parties involved in their care process.
  • Facilitated smooth front-office operations by handling incoming phone calls, addressing inquiries, and directing callers to appropriate staff members when necessary.
  • Streamlined office operations for improved patient experiences through effective communication with healthcare providers.
  • Reduced wait times for patients by promptly processing lab results and updating medical charts.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Completed EKGs and other tests based on patient presentation in office.

Registered Medical Assistant

Jordan Valley
08.2020 - 02.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Completed EKGs and other tests based on patient presentation in office.
  • Phlebotomy

Registered Medical Assistant

Fordland Clinic
02.2017 - 06.2020
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Prepared and administered medications to alleviate patient symptoms.
  • Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
  • Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.

Education

MA Certification -

Cox College
Springfield, MO
12.2015

High School Diploma -

Marshfield Schools
Marshfield, MO
05.1992

Skills

  • Vital signs monitoring
  • HIPAA Compliance
  • Specimen labeling
  • Clinical Documentation
  • Phlebotomy Techniques
  • Immunization Administration
  • Insurance Verification
  • Patient Care Coordination
  • Medical supply inventory
  • Urinalysis processing
  • Customer Service
  • Patient-focused care
  • Compassionate
  • Maintaining confidentiality
  • Vital Sign Monitoring
  • Compassionate caregiver
  • CPR
  • Patient Assessments
  • Electronic Medical Records
  • Phlebotomy
  • Companionship and emotional support
  • Valid MO driver's license
  • Patient Management
  • Patient Flow Management
  • Complex Problem-Solving
  • Professional Bedside Manner
  • Medical Procedures
  • Inventory Management
  • Procedure Assistance
  • Simple dressings
  • Prioritizing stat orders
  • Payment Collection
  • Inventory and supply management
  • Customer Relationship Management (CRM)
  • Case Management
  • Reliable transportation

Certification

  • RMA - Registered Medical Assistant

Timeline

Nationally Registered Medical Assistant

Mercy Family Clinic
02.2021 - Current

Registered Medical Assistant

Jordan Valley
08.2020 - 02.2021

Registered Medical Assistant

Fordland Clinic
02.2017 - 06.2020

MA Certification -

Cox College

High School Diploma -

Marshfield Schools

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Melissa Long