Melissa Long
Mesa,AZ
Summary
Detail-oriented Manager/ Administrator passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and focused on driving team collaboration. Demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assisted Living Administrator
Red Mountain Assisted Living
Mesa, Arizona
03.2021 - Current
- Oversaw daily operations, including staffing, scheduling, budgeting, compliance with regulations and safety standards.
- Coordinated with outside agencies such as doctors, hospitals, and pharmacies regarding resident care.
- Recruited, hired and trained new medical and facility staff.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Ensured compliance with state regulations concerning healthcare standards in an assisted living setting.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
- Reviewed incident reports submitted by staff members regarding any accidents or injuries involving residents.
- Provided leadership, guidance and direction to team members in the delivery of quality care to residents.
- Conducted assessments of potential new residents for admission into the assisted living facility.
- Maintained records for all activities related to resident care services.
- Participated in community outreach initiatives aimed at promoting the assisted living facility's services.
- Assisted in resolving customer complaints or grievances in a timely manner.
- Developed and maintained relationships with resident families and staff.
- Completed day-to-day duties accurately and efficiently.
- Completed routine maintenance and repair.
Education
High School Diploma -
GREELY CENTRAL HIGH SCHOOL
Greeley, CO05-1994
Skills
- Healthcare administration
- Marketing and promotion
- Resident assessment
- Facility maintenance
- Emergency preparedness
- Ethical leadership
Certification
Assisted Living Manager Certificate
Caregiver Certificate
CPR and First Aid
Fingerprint Card
Current Step 1 and Step 2 TB
Food Handlers
Timeline
Assisted Living Administrator
Red Mountain Assisted Living
03.2021 - Current
Assisted Living Manager Certificate
Caregiver Certificate
CPR and First Aid
Fingerprint Card
Current Step 1 and Step 2 TB
Food Handlers
High School Diploma -
GREELY CENTRAL HIGH SCHOOL
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