Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Loper

Elgin,SC

Summary

Hardworking Delivery Supervisor that brings excellent communication, planning and conflict resolution skills. Increases team productivity by keeping files organized and expertly handling wide-ranging assignments. Operates well with minimal oversight and under tight deadlines. I am looking for a change, and growth within the business. I am a quick learner and very hard worker. I take pride in my work. Committed to quality assurance and streamlining day-to-day activities for fast and excellent work. Adept at providing fantastic customer service and budgeting strictly. Background includes inventory management, sales leadership and recordkeeping. Organized and forward-thinking professional with a flexible and motivational management style.

Overview

25
25
years of professional experience
1
1
Certification

Work History

FSV Delivery Supervisor

Pepsi Beverages
04.2022 - Current
  • Conduct new hire orientation for new delivery team members, providing guidance on best practices and company policies.
  • Increased delivery efficiency by streamlining route planning and prioritizing customer needs.
  • Created detailed reports on team performance metrics, highlighting successes and addressing areas for improvement.
  • Implemented safety protocols for drivers, resulting in a decrease in accidents and injuries.
  • Resolved conflicts with customers promptly, while ensuring continued productivity of delivery.
  • Work with customers to schedule pickups and deliveries of vending machines and products to fill vending machines.
  • Work with other work groups to ensure customers are getting FSV machines serviced with minimal issues.
  • Work with other work groups for special events- from forecasting product, to loading trailers, to coordinating transport of products and set up.
  • Customer serviced based - coming to best solution for customer as well as our business.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.

Administrative Assistant

Pepsi Beverage Company
06.2019 - 04.2022
  • Supported front office staff by providing word processing of correspondence and reports
  • Answered incoming calls and directed messages to correct party
  • Greeted visitors and escorted them to their destinations
  • Organized conferences and special events, including setting up the catering and preparing all supporting materials
  • Documented payments and expenses to keep financial records current
  • Processed delivery driver's Paperwork for inventory and billing purposes
  • Processed delivery driver's checks, made deposits and entered payments into customers accounts
  • Processed disputes from customers
  • Counted, recorded and deposited Full service vending monies brought back to the facility
  • Input cashiering number and deposits into deposit log for accounting purposes
  • Weekly Settlement reports compiled and sent via email distribution
  • Member of Diversity Committee
  • Member of Safety Committee
  • Co Chair of Wellness committee
  • Lead chair of C& I (Cultural and Inclusion) Committee.

Front Counter Sales

Tiffany's Sweets, Eats & Meeting Place
05.2019 - 01.2022
  • Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
  • Warmly welcomed customers upon approaching counter and placing orders.
  • Provided expert product knowledge to assist customers in making informed decisions about their purchases.
  • Increased customer satisfaction by providing efficient and friendly service at the counter.
  • Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
  • Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
  • Operated register efficiently, reducing wait times and improving customer experience.
  • Coordinated special orders or requests from customers, ensuring timely delivery of desired products or services.
  • Professionally answered telephones and responded to customer inquiries.
  • Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
  • Maintained stock and replenished workstation products.
  • Acquired product knowledge and proposed changes to current products and new product concepts.
  • Recommended additional items to customers before completing orders and advising patrons of monetary totals.
  • Managed cash transactions for accurate accounting and minimized discrepancies.
  • Maintained cleanliness and organization of counting area, promoting positive work environment.

Assistant Principal/ Acting Principal/ Administrative personal

Nobel Learning MLCommunities, Chesterbrook Academy
08.2015 - 06.2019
  • Collect money from families to pay for school tuition, field trips, extra-curriculars etc
  • Count and complete the daily deposit Planning and hosting school wide events (carnivals, Open houses, Family fun nights etc) Observe and train new employees while planning trainings for current employees Speaking with and touring perspective families Reviewing resumes and applications to hire new staff Maintaining budget based on enrollment of children- dealing with food costs, payroll, supplies, etc
  • Making sure things run smooth in the principal's absence (extended vacations, maternity leave etc) everyday computer, phone, copier, fax machine work continually drafting Microsoft documents Assisting the principal in her duties
  • Helped shape and develop school-wide culture to foster productive and enthusiastic learning environment for each student
  • Led instructional staff to improve teaching quickly and measurably through daily observations, on-the-spot coaching, and effective evaluations
  • Mentored instruction staff in techniques for better helping students and managing classroom activities.

Lead Teacher/ Summer Camp coordinator

Nobel Learning Communities, Chesterbrook Academy
02.2005 - 07.2015
  • Successfully improved student participation in the classroom through integration of creative role-playing exercises
  • Planned, implemented, monitored, and assessed a classroom instructional program with Links to Learning curriculum
  • Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest
  • Met with parents to resolve conflicting educational priorities and issues
  • Operated summer camp for children aged 18 months to 13 years old and handled all aspects of helping to plan curriculum and activities
  • Helped with daily office operations for staff, children and parents
  • Encouraged good behaviors using the positive reinforcement method
  • Communicated openly with children's parents about daily activities and behaviors
  • Encouraged children to be understanding of and patient with others
  • Engaged with children on an individual basis in a pleasant manner
  • Built constructive and open relationships with families with forthright yet friendly communication
  • Encouraged curiosity, exploration and problem-solving appropriate to children's development levels
  • Incorporated music and play into developmentally appropriate activities.

Store Manager

Michael's Arts and Crafts
07.1999 - 05.2004
  • Interviewed job candidates and made staffing decisions
  • Counted cash drawers and made bank deposits
  • Assigned employees to specific duties to best meet the needs of the store
  • Reordered inventory when it dropped below predetermined levels
  • Instructed staff on appropriately handling difficult and complicated sales
  • Hired, trained and evaluated personnel in sales and marketing
  • Increased profits through effective sales training and troubleshooting profit loss areas
  • Reported to the district manager regarding all store and staff issues
  • Completed profit and loss performance reports
  • Trained and developed new associates on POS system and key sales tactics
  • Implemented a new ordering process and identified poor work habits to improve process effectiveness
  • Stocked and replenished merchandise according to store merchandising layouts
  • Cleaned and organized the store, including the checkout desk and displays
  • Handled all customer relations issues in a gracious manner and in accordance with company policies
  • Welcomed customers into the store and helped them locate items
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
  • Communicated clear expectations and goals to each team member.

Education

Early Childhood Education

Ashford University

Early Childhood Education

Columbia College
Columbia, SC

Skills

  • Task prioritization
  • Planning
  • Research
  • Clerical support
  • Organize files
  • Manage correspondence
  • Data management
  • Records administration
  • Strong Work Ethic
  • Safety protocols and procedures
  • Staff Training and Development
  • Delivery Documentation
  • Decision-making capabilities

Certification

  • ACCOUNTING (6 years)
  • ANSWERING phones (10+ years)
  • CUSTOMER ACCOUNTS (6 years)
  • SCHEDULING (10+ years)
  • Teaching
  • Office Administration
  • Classroom Management
  • Assessments

Timeline

FSV Delivery Supervisor

Pepsi Beverages
04.2022 - Current

Administrative Assistant

Pepsi Beverage Company
06.2019 - 04.2022

Front Counter Sales

Tiffany's Sweets, Eats & Meeting Place
05.2019 - 01.2022

Assistant Principal/ Acting Principal/ Administrative personal

Nobel Learning MLCommunities, Chesterbrook Academy
08.2015 - 06.2019

Lead Teacher/ Summer Camp coordinator

Nobel Learning Communities, Chesterbrook Academy
02.2005 - 07.2015

Store Manager

Michael's Arts and Crafts
07.1999 - 05.2004

Early Childhood Education

Ashford University

Early Childhood Education

Columbia College

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Melissa Loper