Melissa Lopes
Stockton,CA
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
16
16
years of professional experience
Work History
Human Resources Manager
Bobcat Central Inc
09.2022 - Current
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Processed employee claims involving performance issues and harassment.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Distributed employee engagement surveys to identify areas of improvement.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
Human Resources Generalist
Bobcat Central Inc
01.2017 - 09.2022
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Facilitated criminal background check process for new hires.
- Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
- Conducted confidential investigations of discrimination, harassment and workplace violence.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
- Implemented and supervised orientation procedures for new hires.
- Ensured legal compliance by staying current with federal and state regulations, reducing potential risks to the company.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
- Processed unemployment claims.
General Manager of Food Service
Krispy Kreme Donuts
11.2010 - 05.2016
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Increased customer satisfaction by implementing effective staff training and performance management.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Formulated and implemented marketing strategies to increase sales and customer loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Waitress/Cashier
West Lane Bowl
11.2008 - 03.2011
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Education
High School Diploma -
South Medford High School
Medford, ORHuman Resources Certificate
PHR Skills
- HR policies and procedures
- Employee Relations
- Microsoft Office proficiency
- Training and mentoring
- Corrective Action Planning
- Recruitment and hiring
- Benefits and compensation management
- Records Management
- Compliance
- Onboarding and Orientation
- Payroll Administration
- Employee Handbook Development
Timeline
Human Resources Manager
Bobcat Central Inc
09.2022 - Current
Human Resources Generalist
Bobcat Central Inc
01.2017 - 09.2022
General Manager of Food Service
Krispy Kreme Donuts
11.2010 - 05.2016
Waitress/Cashier
West Lane Bowl
11.2008 - 03.2011
High School Diploma -
South Medford High School
Human Resources Certificate
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