Melissa Lopez

Over the past years I have been a stay at home mom raising and parenting my two kids. Now, I am eager to return to pursuing a full-time career. During that time I have:

• Coordinated the homeschool curriculum and developed detailed lesson plans based on each student's capabilities and grade levels.
• Adapted teaching methods and instructional materials to meet students' varying needs and interests.
• Conformed with state guidelines and homeschool requirements.
• Maintained detailed records tracking the progress of students' achievements.
• Handled incoming mail, bills and invoices and completed appropriate actions.

• Offered exceptional service and support to walk-in and scheduled customers.
• Answered telephone calls to provide information and schedule new appointments.
• Processed payments and frequently upsell customers by promoting salon products to increase sales.
• Market business by uploading, editing, and promoting using social media.
• Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
• Responsible for purchasing inventory items and preparing inventory reports in order to maintain budgeting projections.
• Worked well with diverse group of individuals to accomplish and address issues related to products and services.

• Delivered exceptional customer service by providing extensive knowledge of products and services and creating welcoming, positive experiences.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Coached staff on security risks and loss prevention to aid in mitigating theft.
• Prepared and maintain records and reports of inventories, price lists, shortages, shipments and expenditures.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Held weekly meetings to identify techniques to overcome sales obstacles.
• Met daily, weekly, and monthly quotas to increase sales.

• Performed analysis and research to compile data to submit to auditor identifying suspicious activity during monthly audits.
• Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
• Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
• Maintained clean and organized files by keeping account records up-to-date.
• Completed weekly check runs and maintained accounting ledgers by verifying and posting account transactions into accounting system.
• Prepared month-end closing entries for detailed reporting and recordkeeping.