Melissa Lopez
San Antonio,TX
Summary
Dynamic leader with a proven track record at ACE Cash Express Inc., enhancing store sales by 15% through innovative strategies. Excelled in roles requiring exceptional customer service and communication, alongside adept cash handling and inventory management. Mentored teams for peak performance, leveraging excellent leadership and team management skills for operational excellence.
Overview
15
15
years of professional experience
Work History
Uber Partner
Uber
07.2023 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs.
- Maintained a high driver rating through excellent communication and navigational skills.
Server Trainer
La Paloma Blanca
05.2021 - 06.2023
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Server
El Bucanero
09.2019 - 06.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Store Manager of Operations
ACE Cash Express Inc.
02.2009 - 08.2019
- Manage store operations including cash handling inventory and compliance with regulatory requirements.
- Develop and implement strategies to drive sales and meet store performance targets.
- Increased store sales by 15% through effective sales strategies and team motivation.
Education
High School Diploma -
Foothill High School
Tustin, CASkills
- Excellent leadership and team management skills
- Proficient in cash handling and inventory management
- Exceptional customer service and communication skills
Languages
Spanish
Native or Bilingual
Timeline
Uber Partner
Uber
07.2023 - Current
Server Trainer
La Paloma Blanca
05.2021 - 06.2023
Server
El Bucanero
09.2019 - 06.2021
Store Manager of Operations
ACE Cash Express Inc.
02.2009 - 08.2019
High School Diploma -
Foothill High School