Melissa Lopez
Shepherd,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Level-headed committed to patient advocacy and collaboration with medical staff to improve patient communications.
Overview
31
31
years of professional experience
Work History
Senior Reviewer
Flow Claims Administration, LLC
07.2021 - Current
- I work remotely and communicate with claimants via computer applications and phones
- Assist with verifying via ID-Pal and directing claimants in the notary process to their settlement cases.
- Maintained strong attention to detail while reviewing numerous documents daily, ensuring consistent quality and accuracy.
- Mentored junior reviewers, sharing best practices and guiding their professional growth within the organization.
- Reduced turnaround time for reviews by effectively prioritizing tasks and managing deadlines.
Bank Teller
Wells Fargo
05.2019 - 07.2019
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Law Enforcement Officer
Professional Trade
07.2006 - 12.2018
- Effectively managed high-stress situations while ensuring the safety of individuals involved using de-escalation techniques when necessary.
- Strengthened relationships with other law enforcement agencies, resulting in seamless collaboration during joint operations or investigations.
- Answered emergency calls for help from citizens and business owners.
- Apprehended suspects by utilizing effective communication, negotiation, and conflict resolution skills.
- Supported fellow officers during high-risk situations by providing backup, tactical support, and clear communication throughout incidents.
- Streamlined paperwork processing through accurate documentation of incidents, arrests, and case files.
Medical Assistant Intern
Dr. Joseph Agris, M.D.
08.2004 - 12.2004
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
- Collected histories, vitals, and current complaints via patient interviews.
- Streamlined check-in process by verifying patient information and promptly updating electronic health records.
- Scheduled appointments and tests to coordinate patient care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Assistant Manager
Kent Moore Cabinets Ltd
05.1999 - 05.2001
- Use of various computer applications, such as database management or word processing
- Perform payroll functions, such as maintaining timekeeping
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Complete forms in accordance with company procedures
- Answer a multi phone line for various reasons, (example work orders, making invoice for staff and appointment meeting.)
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
US Army Veteran
Military Armed Service
11.1993 - 11.1998
- Trained incoming personnel on unit procedures and military tactics
- As a team leader, supervised a group of 3-4 personnel on duty assignments
- Ensured all tasks were performed to standards
- Counseled personnel on job performance
- Process paperwork for incoming personnel and various clerical duties.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
Education
Police Certification -
University of Houston
08.2006
Medical Assisting
Sanford-Brown Institute - Houston, Texas
Houston, TX10.2004
Basic Training -
US Army
11.1994
Diploma -
John F. Kennedy High School
06.1993
Skills
- Fluent in Spanish (Reading, Writing and Verbal Communication)
- Knowledge of office and secretarial operations
- Proofreading
- Email Communication
- Adaptability and Flexibility
- Attention to Detail
- Familiar with Athena One Application
- Schedule Coordination
- Microsoft Office
- Editing and review
References
Apon Request
Timeline
Senior Reviewer
Flow Claims Administration, LLC
07.2021 - Current
Bank Teller
Wells Fargo
05.2019 - 07.2019
Law Enforcement Officer
Professional Trade
07.2006 - 12.2018
Medical Assistant Intern
Dr. Joseph Agris, M.D.
08.2004 - 12.2004
Assistant Manager
Kent Moore Cabinets Ltd
05.1999 - 05.2001
US Army Veteran
Military Armed Service
11.1993 - 11.1998
Police Certification -
University of Houston
Medical Assisting
Sanford-Brown Institute - Houston, Texas
Basic Training -
US Army
Diploma -
John F. Kennedy High School
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