Melissa Lopez
Shepherd,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Level-headed committed to patient advocacy and collaboration with medical staff to improve patient communications.
Overview
31
31
years of professional experience
Work History
Senior Reviewer
Flow Claims Administration, LLC
Remotely
07.2021 - Current
- I work remotely and communicate with claimants via computer applications and phones
- Assist with verifying via ID-Pal and directing claimants in the notary process to their settlement cases.
- Maintained strong attention to detail while reviewing numerous documents daily, ensuring consistent quality and accuracy.
- Mentored junior reviewers, sharing best practices and guiding their professional growth within the organization.
- Reduced turnaround time for reviews by effectively prioritizing tasks and managing deadlines.
Bank Teller
Wells Fargo
Spring, Texas
05.2019 - 07.2019
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Law Enforcement Officer
Professional Trade
07.2006 - 12.2018
- Effectively managed high-stress situations while ensuring the safety of individuals involved using de-escalation techniques when necessary.
- Strengthened relationships with other law enforcement agencies, resulting in seamless collaboration during joint operations or investigations.
- Answered emergency calls for help from citizens and business owners.
- Apprehended suspects by utilizing effective communication, negotiation, and conflict resolution skills.
- Supported fellow officers during high-risk situations by providing backup, tactical support, and clear communication throughout incidents.
- Streamlined paperwork processing through accurate documentation of incidents, arrests, and case files.
Medical Assistant Intern
Dr. Joseph Agris, M.D.
Houston, TX
08.2004 - 12.2004
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
- Collected histories, vitals, and current complaints via patient interviews.
- Streamlined check-in process by verifying patient information and promptly updating electronic health records.
- Scheduled appointments and tests to coordinate patient care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Assistant Manager
Kent Moore Cabinets Ltd
Conroe, TX
05.1999 - 05.2001
- Use of various computer applications, such as database management or word processing
- Perform payroll functions, such as maintaining timekeeping
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Complete forms in accordance with company procedures
- Answer a multi phone line for various reasons, (example work orders, making invoice for staff and appointment meeting.)
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
US Army Veteran
Military Armed Service
Ft. Hood, Texas
11.1993 - 11.1998
- Trained incoming personnel on unit procedures and military tactics
- As a team leader, supervised a group of 3-4 personnel on duty assignments
- Ensured all tasks were performed to standards
- Counseled personnel on job performance
- Process paperwork for incoming personnel and various clerical duties.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
Education
Police Certification -
University of Houston
08.2006
Medical Assisting
Sanford-Brown Institute - Houston, Texas
Houston, TX10.2004
Basic Training -
US Army
11.1994
Diploma -
John F. Kennedy High School
06.1993
Skills
- Fluent in Spanish (Reading, Writing and Verbal Communication)
- Knowledge of office and secretarial operations
- Proofreading
- Email Communication
- Adaptability and Flexibility
- Attention to Detail
- Familiar with Athena One Application
- Schedule Coordination
- Microsoft Office
- Editing and review
References
Apon Request
Timeline
Senior Reviewer
Flow Claims Administration, LLC
07.2021 - Current
Bank Teller
Wells Fargo
05.2019 - 07.2019
Law Enforcement Officer
Professional Trade
07.2006 - 12.2018
Medical Assistant Intern
Dr. Joseph Agris, M.D.
08.2004 - 12.2004
Assistant Manager
Kent Moore Cabinets Ltd
05.1999 - 05.2001
US Army Veteran
Military Armed Service
11.1993 - 11.1998
Police Certification -
University of Houston
Medical Assisting
Sanford-Brown Institute - Houston, Texas
Basic Training -
US Army
Diploma -
John F. Kennedy High School