Melissa Lopez
Glendale,AZ
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
12
12
years of professional experience
Work History
Customer Service Cashier
Dunkin' Donuts
Phoenix, AZ
11.2021 - 05.2023
- Balanced cash drawers at the end of each shift.
- Assisted customers with locating merchandise within the store.
- Resolved customer complaints in a professional manner.
- Provided excellent customer service by helping customers locate items they were looking for.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Greeted customers and provided friendly customer service.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Cook Lead
Peoria Sports Complex
Peoria, Arizona
02.2020 - 03.2023
- Organized storage areas for efficient usage of space.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Performed basic administrative duties such as inventory management, ordering supplies.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
Residential House Cleaner
Margies Maids
Glendale, AZ
01.2019 - 07.2022
- Sanitized bathrooms including toilets, showers and tubs, sinks and countertops.
- Dusted furniture, fixtures, window sills, baseboards and other surfaces.
- Vacuumed carpets and upholstered furniture.
- Changed linens on beds as requested by clients.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
Crew Leader
Chipotle Grill
Peoria, AZ
03.2016 - 01.2018
- Ensured compliance with all health and safety regulations.
- Resolved any disputes among crew members in a professional manner while upholding company policy.
- Trained new hires on job duties, safety protocols, and company policies.
- Assisted in resolving customer complaints or issues quickly and efficiently.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Displayed high standards for quality workmanship and routinely double-checked work.
Medical Technologist
Rise Home Health
Peoria, AZ
10.2011 - 12.2016
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Documented patient care services by charting in designated areas.
- Helped residents walk with or without self-help devices.
- Used mobility devices to transport patients.
- Administered medications and educated patients and families on correct at-home administration.
- Planned and served meals and snacks to patients according to prescribed diets.
Education
Cactus High School
Glendale, AZSkills
- Cash Handling
- Product Knowledge
- Customer Satisfaction
- Patience and composure
- Excellent Communication
- Decision-Making
- Reliability
- Active Listening
- Customer service excellence
Languages
Spanish
Limited
Timeline
Customer Service Cashier
Dunkin' Donuts
11.2021 - 05.2023
Cook Lead
Peoria Sports Complex
02.2020 - 03.2023
Residential House Cleaner
Margies Maids
01.2019 - 07.2022
Crew Leader
Chipotle Grill
03.2016 - 01.2018
Medical Technologist
Rise Home Health
10.2011 - 12.2016
Cactus High School