Melissa Lopez
Los Angeles,CA
Summary
Driven professional with a proven track record at Angeles Eye Institute, excelling in administrative support and customer service. Demonstrated ability to maintain confidentiality, manage high-volume calls, and enhance client experiences. Skilled in POS systems and problem-solving, ensuring operational excellence and positive feedback from clients.
Overview
8
8
years of professional experience
Work History
Front Desk Coordinator
Angeles Eye Institute
04.2023 - Current
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Scheduled appointments in computer system.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Collaborated with team members to address guest needs and ensure seamless operations.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Cashier
Whole Food Market
06.2022 - 03.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Learned duties for various positions and provided backup at key times.
Sales Associate
Party Unlimited
09.2016 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High School Diploma -
Culver City High School
Culver City, CA06.2015
Skills
- Administrative Skills
- Administrative Support
- POS Systems
- Problem-solving skills
- Visitor check-in skills
- Phone call direction
- Listening Skills
- Time Management
- Scheduling appointments
- Documentation abilities
- Customer Service
- Mail handling
- Front Office Support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Coordinator
Angeles Eye Institute
04.2023 - Current
Cashier
Whole Food Market
06.2022 - 03.2023
Sales Associate
Party Unlimited
09.2016 - 06.2022
High School Diploma -
Culver City High School
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