Melissa Lopez
Humble,TX
Summary
Dynamic and detail-oriented Receptionist/Secretary with a proven track record at Stuart Douglas Ferrell, adept in project management and fostering positive client relations. Excelled in maintaining confidentiality and providing exceptional administrative support. Cultivated a welcoming environment, enhancing customer satisfaction and streamlining office operations.
Overview
8
8
years of professional experience
Work History
Receptionist/ Secretary
Stuart Douglas Ferrell
05.2019 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Certified Laser Technician/ Esthetician
Renova Laser
08.2018 - 02.2019
- Assessed individual client needs through thorough consultations, recommending appropriate treatments and products to achieve desired outcomes.
- Implemented innovative promotional strategies to attract new clientele while retaining existing customers through excellent service quality.
- Enhanced client satisfaction by providing high-quality laser treatments and personalized skincare solutions.
- Managed time efficiently by prioritizing tasks according to urgency while maintaining attention-to-detail in all aspects of work.
- Coordinated effectively with medical professionals when necessary to ensure comprehensive patient care during the course of treatment plans.
- Educated clients on proper post-treatment care and maintenance routines, optimizing the longevity of their results.
- Ensured accurate documentation of treatment plans, progress notes, and client records in accordance with HIPAA regulations.
- Increased clinic revenue by consistently meeting and exceeding sales targets for laser treatment packages.
- Troubleshot technical issues with laser equipment, maintaining optimal performance levels for seamless treatment delivery.
- Conducted regular inventory checks and maintained adequate stock levels of consumables required for daily operations without interruption or delay in service provision.
- Maintained a professional appearance and demeanor, consistently adhering to dress code guidelines and upholding clinic standards.
- Performed advanced laser procedures, ensuring optimal results and minimal recovery time for clients.
- Provided exceptional customer service, establishing trust with clients and fostering long-term relationships.
- Maintained a safe and sterile treatment environment, adhering to strict sanitation protocols and industry standards.
- Customized facial and body treatments to craft personalized sessions and recommended home care regimen to achieve desired results.
- Built strong relationships with customers to drive repeat business.
Esthetician
Amy's Skin Care
06.2016 - 05.2017
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Fostered friendly, warm, and exceptional customer experience.
- Stocked treatment rooms with proper supplies.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Assisted management in inventory control, regularly monitoring stock levels and placing orders as needed.
- Collaborated with team members to create an inviting atmosphere, ensuring a positive experience for all clients.
- Boosted spa revenue, introducing innovative skin care treatments and packages.
- Increased customer loyalty, providing exceptional aftercare advice and follow-up support.
- Enhanced relaxation and stress relief with integration of aromatherapy techniques during sessions.
Education
Laser Technician -
Texas Laser Institute
Houston, TX2017
Esthetics - Skin Care/Beauty
Houston Training School
Houston, TX2016
Skills
- Laser Hair Removal technician
Timeline
Receptionist/ Secretary
Stuart Douglas Ferrell
05.2019 - Current
Certified Laser Technician/ Esthetician
Renova Laser
08.2018 - 02.2019
Esthetician
Amy's Skin Care
06.2016 - 05.2017
Laser Technician -
Texas Laser Institute
Esthetics - Skin Care/Beauty
Houston Training School
Similar Profiles
Marvin FerrellMarvin Ferrell
Setup Crew Member at Ferrell Mobile HomesSetup Crew Member at Ferrell Mobile Homes
Gina LaneGina Lane
Campaign Manager at Friends of Anne Ferrell TataCampaign Manager at Friends of Anne Ferrell Tata
Lauren DroneLauren Drone
Director of Human Resources at Ferrell HospitalDirector of Human Resources at Ferrell Hospital
TREASURE FRENCHTREASURE FRENCH
Patient Access Representative II- Ins Verification at Memorial Hermann NortheastPatient Access Representative II- Ins Verification at Memorial Hermann Northeast
Yuliana MenaYuliana Mena
Registered Nurse at HCA Houston Healthcare KingwoodRegistered Nurse at HCA Houston Healthcare Kingwood