Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Lopez

Cove,OR

Summary

Dynamic Substance Abuse Counselor with extensive experience at Social Model Recovery Systems, skilled in client case management and clinical treatment planning. Proven track record in developing effective relapse prevention strategies and fostering trust through empathetic support. Committed to upholding confidentiality standards while empowering clients towards long-term recovery.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Substance Abuse Counselor

Social Model Recovery Systems
09.2018 - 10.2021
  • Assisted clients in developing individualized treatment plans for substance abuse recovery.
  • Provided empathetic support during counseling sessions to foster trust and communication.
  • Participated in case management meetings to discuss client progress and treatment adjustments.
  • Conducted intake assessments to identify client needs and appropriate resources.
  • Maintained accurate documentation of client interactions and treatment progress in compliance with regulations.
  • Facilitated group therapy sessions to encourage peer support among participants.
  • Collaborated with healthcare professionals to ensure comprehensive care for clients.
  • Developed relapse prevention strategies for clients transitioning out of treatment programs, empowering them to maintain long-term sobriety.

Substance Abuse Counselor

Dedicato Treatment Center
03.2017 - 08.2018
  • Engaged in ongoing training to enhance knowledge of substance abuse counseling techniques and best practices.
  • Maintained accurate documentation of client progress, facilitating informed decision-making within the treatment team.
  • Supported aftercare planning for continued recovery after treatment.
  • Developed individual treatment goals based on history and diagnosis.
  • Taught substance abuse classes to help clients understand consequences of drug and alcohol use.

Internet Sales Manager/Parts Department Manager

West Covina Nissan
09.2010 - 10.2016
  • Developed and implemented targeted online marketing strategies to drive sales growth.
  • Analyzed customer data to refine product offerings and enhance user experience.
  • Managed e-commerce platform, ensuring optimal functionality and user engagement.
  • Collaborated with cross-functional teams to align sales initiatives with overall business goals.
  • Established relationships with vendors to negotiate favorable terms for online product listings.
  • Responded to internet inquiries and phone calls in timely matter.
  • Increased online sales by implementing effective marketing strategies and optimizing website content.
  • Provided superior and individualized customer service.

Senior Customer Service Supervisor

San Gabriel Valley Tribune
09.1998 - 11.2009
  • Supervised daily operations of customer service team, ensuring high-quality support and efficiency.
  • Developed training programs to enhance staff skills and improve service delivery.
  • Implemented process improvements that streamlined workflows and reduced response times.
  • Analyzed customer feedback data to identify trends and inform strategic decision-making.
  • Empowered staff to take ownership of their roles, fostering a sense of responsibility that contributed to the overall success of the department.
  • Conducted regular evaluations of individual staff members'' work performance, providing constructive feedback to ensure continued growth and development within their roles.

Education

Bachelor of Science - Addiction Studies

Intercoast College
West Covina, CA
11-2018

Associate of Arts - Cosmetology

Citrus College
Glendora, CA
06-1994

Communication And Customer Service

Gladstone High School
Covina, CA
06-1992

Skills

  • Client case management
  • Accurate clinical documentation
  • Upholding confidentiality standards
  • Relapse prevention strategies
  • Clinical treatment planning
  • MAT services training

Certification

  • CATC - Certified Addiction Treatment Counselor
  • Certified Mental RehabilitationTechnician
  • LGBTQ Certified Counselor

Timeline

Substance Abuse Counselor

Social Model Recovery Systems
09.2018 - 10.2021

Substance Abuse Counselor

Dedicato Treatment Center
03.2017 - 08.2018

Internet Sales Manager/Parts Department Manager

West Covina Nissan
09.2010 - 10.2016

Senior Customer Service Supervisor

San Gabriel Valley Tribune
09.1998 - 11.2009

Bachelor of Science - Addiction Studies

Intercoast College

Associate of Arts - Cosmetology

Citrus College

Communication And Customer Service

Gladstone High School

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