Melissa Lopez
Houston,TX
Summary
Results-driven Customer Service Specialist skilled in managing multiple tasks in dynamic settings. Demonstrated success in team collaboration to meet both personal and business targets. Expertise in addressing escalated customer concerns, ensuring high satisfaction rates. Strong communicator with a focus on continuous improvement of customer service operations.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Economy Polymers and Chemicals
Houston, Texas
05.2025 - Current
- Managed customer inquiries through phone and email communication.
- Resolved complaints by identifying issues and offering appropriate solutions.
- Collaborated with team members to improve service delivery processes.
- Maintained accurate records of customer interactions and transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Created export documentation such as commercial invoice, packing list, bill of lading, certificate of origin and other related documents.
- Prepared documentation such as packing lists, commercial invoices, bill of lading and certificates of origin for imports.
- Communicated effectively with dispatch staff regarding patient pickup requests and arrival times.
- Communicated effectively with customers and dispatch personnal
- Collaborated with dispatch team members to coordinate pickups and deliveries on time.
Billing Specialist - Depot
CBSL Transportation Service
02.2022 - 12.2024
- Company Overview: A multi-million dollar chemical transportation service provider specializing in transporting hazardous materials across the continental United States.
- Oversaw a portfolio of $1.56 million in yearly billing across internal and third-party clients, with the use of CBSL-created software.
- Executed all proper procedures and paperwork for repairs, ensuring compliance with internal billing and third-party billing protocols.
- Ensured accountability for the proper completion of all tank repair orders, based on customer feedback gathered in intake meetings.
- Created estimates and communicated them promptly to customers prior to initiating a work order, maintaining transparency in the billing and repair process.
- Collaborated closely with mechanics to review the need for additional repairs that the customer may not have been aware of, providing comprehensive service, and exceeding customer expectations.
- Updated tank statuses daily to our Find Tank (BETA) Program, providing real-time information on repairs and statuses to minimize call time and reduce redundancies in communications.
- Secured purchase orders, verified billing information, and pricing before closing work orders for invoicing.
- I communicated across multiple departments via various platforms (email, radio, call) for customer-requested status and billing updates, ensuring transparency and accountability over my share of the portfolio.
- Amended invoices based on client requests, addressing changing needs, and guaranteeing that concerns were addressed promptly and in compliance with federal, state, and local HAZMAT regulations.
Patient Support Representative
Anthem
09.2019 - 02.2022
- Conducted in-depth discussions with patients and medical providers to assess service needs and eligibility.
- Systematically documented conversations, tracking requests, identifying issues, and proposing solutions.
- Maintained accurate patient and insurance data within company computer system through regular updates.
- Educated clients on benefits plans using clear terms to support informed decision-making.
- Completed appeals for denied claims, demonstrating strong advocacy for clients.
- Reviewed claims for precision and compliance with insurance regulations.
- Meticulously applied HIPAA regulations while managing sensitive patient information.
Patient Support Representative
Resource Corporation of America
03.2017 - 09.2019
- Streamlined application forwarding for Medicaid, Medicare, SSI, and private insurance, optimizing payment recovery processes.
- Conducted in-depth discussions with patients and medical providers to assess service needs and eligibility.
- Systematically documented conversations, tracking requests and identifying issues to propose effective solutions.
- Maintained accurate facility documents and records while managing sensitive patient data securely.
- Verified eligibility for Medicaid, Medicare, SSI, and private insurance efficiently.
- Facilitated financial assistance applications for hospitals and patients, documenting status changes thoroughly.
- Displayed exceptional telephone etiquette while managing challenging calls with professionalism.
- Strictly adhered to HIPAA regulations when handling sensitive patient information.
Education
High School Diploma - College Prep
North Shore Senior High School
Houston, TX01.2013
Skills
- Billing dispute resolution
- Bookkeeping support
- 10-key certification
- Claims processing
- Bilingual in Spanish and English
- Invoice creation and review
- Medical billing and collections
- Client communication
- Dispatch interaction
- Documentation accuracy
- Bill of lading preparation
- Bill of lading comprehension
- Bill of lading processing
- HIPAA compliance
- Follow-up skills
Timeline
Customer Service Representative
Economy Polymers and Chemicals
05.2025 - Current
Billing Specialist - Depot
CBSL Transportation Service
02.2022 - 12.2024
Patient Support Representative
Anthem
09.2019 - 02.2022
Patient Support Representative
Resource Corporation of America
03.2017 - 09.2019
High School Diploma - College Prep
North Shore Senior High School
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