Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melissa Lopez

Glendale,AZ

Summary

Dynamic and detail-oriented Sr. Medical Receptionist at CommonSpirit Health, adept at enhancing patient satisfaction through exceptional customer service and efficient appointment management. Proficient in insurance verification and HIPAA compliance, I excel in fostering effective communication between medical staff and patients, ensuring a seamless healthcare experience.

Overview

11
11
years of professional experience

Work History

Sr. Medical Receptionist

CommonSpirit Health
Phoenix, Arizona
04.2023 - Current
  • Greeted patients and families with professionalism and compassion.
  • Verified patient insurance information for accuracy and completeness.
  • Coordinated communication between medical staff and patients effectively.
  • Handled patient inquiries, providing clear information and assistance.
  • Maintained patient confidentiality in compliance with HIPAA regulations.
  • Processed medical records and documentation efficiently and accurately.
  • Assisted in training new reception staff on clinic procedures and systems.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Checked patients in and out for appointments and collected co-payments.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Greeted and checked in patients, updating patient information in computer system.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Entered insurance, demographics and health history into patient database.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Straightened up waiting room to maintain neat and organized space.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • I understand how to search for specific diagnostic codes or keywords to ascertain the purpose of a referral.
  • I am familiar with navigating a referral queue, and I possess the skills to rename and edit referrals.

Medical Receptionist

Arizona Pediatrics
Phoenix, AZ
08.2022 - Current
  • Entered insurance, demographics and health history into patient database.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered a multi-line phone system and directed callers to the requested personnel and departments.
  • I greeted each patient pleasantly and offered a desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Straightened up waiting room to maintain neat and organized space.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Trained new staff on office procedures, insurance processes, and medical terminology.
  • Greeted patients and visitors to answer questions, or refer inquiries to appropriate personnel.
  • Scheduled appointments, optimizing patient satisfaction, provider time, and treatment room utilization.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Gathered, transcribed, and typed medical information into charts.
  • Compiled physical and digital documents, charts, and reports.

Front Desk /Office Assistant

Central Plastic & Rubber
Phoenix, AZ
01.2022 - 05.2022
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
  • Input customer data into reservation systems and updated to reflect room changes.

Production Control Assistant

Collegeville-Imagineering Ent.
Phoenix, AZ
03.2018 - 12.2021
  • Trained new employees in various departments and safety standards.
  • Reviewed production plans to identify and report potential risks.
  • Planned material equipment and manpower needs for job.
  • Coordinated with inventory managers to plan deliveries around production schedules.
  • Established and enforced organization systems and standards.
  • Prepared job order documents and gave timely approvals.
  • Worked with managers to plan and coordinate production tasks.
  • Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.

Receptionist/Administration

El Centro Mercado Latino
Phoenix, AZ
08.2016 - 02.2018
  • Worked independently and as part of a team to achieve.
  • Receive and place telephone calls.
  • Organize and maintain documents and case.
  • Make photocopies of correspondence, documents,and other printed matter.
  • Prepare and distribute invoices to bill clients or pay account expenses.
  • Draft and type office memos.
  • Use computers for various applications such as MS Office and Outlook.
  • Performing payroll functions such as maintaining timekeeping information and processing and submitting payroll.
  • Collect and deposit money into accounts, keep records of collections and disbursement, and ensure accounts are balanced.
  • Create, maintain, and enter information into database.
  • Recording information, updating paperwork, or maintaining documents, such as records, correspondence, or other material.
  • Operate office equipment such as fax machines or copiers and arrange for repairs with equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Maintain scheduling and event calendars.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Operate electronic mail systems.
  • Train and assist staff with computer usage.

Call Center Representative

Premiere
Phoenix, AZ
06.2016 - 07.2016
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Answered a constant flow of customer calls with up 5-8 calls in queue per minute.
  • Accurately documented, researched and resolved customer service issues.
  • Defused volatile customer situations calmly and courteously.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Oversaw call center employees to ensure customer satisfaction goals were consistently met.
  • Acted professionally and patiently when addressing negative customer feedback.

Sales/ Sales Associate

Metro PCS
Phoenix, AZ
12.2015 - 05.2016
  • Processed merchandise returns and exchanges.
  • Organized the store by returning all merchandise to its proper place and maintaining the store presentable.
  • Performed store opening duties including counting cash, counting inventory items and checking all equipment for proper functioning.
  • Stock and rotated inventory regular.
  • Communicated all merchandise needs or issues to appropriate supervisor.
  • Assisted customer in finding out-of-stock items.
  • Responsible for ringing up customers service.
  • Positive customer experience and resolved all customer complaints.
  • Served as one as the company's bilingual speakers.
  • Open and close procedures.

Cashier

Los Altos Ranch Market
Phoenix, AZ
10.2014 - 09.2015
  • Trained 2 new employees quarterly.
  • Worked as a team member performing cashier duties and product assistance and cleaning.
  • Closing procedures.

Education

High School Diploma -

Alhambra High School
Phoenix, AZ
01.2015

High School Diploma -

Metro Tech High School
Phoenix, AZ
01.2015

Skills

  • Customer service
  • Office administration
  • Bookkeeping
  • Office management
  • Inventory and supply management
  • Cooperative team member
  • Computer proficient
  • Extremely organized
  • Microsoft Office
  • Excel
  • PowerPoint
  • Quick learner
  • Strong verbal communication
  • Time management
  • Positive thinking attitude
  • Creative problem-solving skills
  • Telecommunication skills
  • energetic work attitude
  • Opening and closing procedures
  • Active listening skills
  • Bilingual frequently
  • Energetic and organized
  • Exceptional workflow
  • Insurance verification
  • Appointment scheduling
  • Referral processing
  • Medical terminology
  • Customer relationship management
  • Problem solving
  • Communication coordination
  • Attention to detail
  • Team collaboration
  • Staff training
  • Conflict resolution
  • HIPAA compliance
  • Patient confidentiality
  • Front office management
  • Mail management
  • Appointment management

Languages

Spanish
Native/ Bilingual

Timeline

Sr. Medical Receptionist

CommonSpirit Health
04.2023 - Current

Medical Receptionist

Arizona Pediatrics
08.2022 - Current

Front Desk /Office Assistant

Central Plastic & Rubber
01.2022 - 05.2022

Production Control Assistant

Collegeville-Imagineering Ent.
03.2018 - 12.2021

Receptionist/Administration

El Centro Mercado Latino
08.2016 - 02.2018

Call Center Representative

Premiere
06.2016 - 07.2016

Sales/ Sales Associate

Metro PCS
12.2015 - 05.2016

Cashier

Los Altos Ranch Market
10.2014 - 09.2015

High School Diploma -

Alhambra High School

High School Diploma -

Metro Tech High School

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Melissa Lopez