Melissa lopez
Roswell,New Mexico
Summary
Dynamic professional with extensive experience at Main Trailer Sales Inc, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction and operational efficiency. Fostering a positive work environment while driving repeat business through exceptional service.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Main Trailer Sales Inc
05.2017 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Generated repeat business through exceptional customer service.
Warranty Manager
Main Trailer Sales Inc
05.2017 - Current
- Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
- Managed budgetary responsibilities for the warranty department, ensuring cost-effective allocation of resources.
- Provided exceptional technical support services, troubleshooting complex issues with minimal need for follow-up visits or additional repair work required under the manufacturer''s warranty coverage.
- Developed a comprehensive training program for new hires, ensuring they quickly acquire the necessary skills and knowledge to excel as Warranty Managers within the company.
Store Manager
Family Dollar
01.2013 - 05.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Education
GED -
ENMUR
Roswell, NM05-2013
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Employee scheduling
- Multitasking and organization
- Adaptability and flexibility
Timeline
Assistant Manager
Main Trailer Sales Inc
05.2017 - Current
Warranty Manager
Main Trailer Sales Inc
05.2017 - Current
Store Manager
Family Dollar
01.2013 - 05.2017
GED -
ENMUR
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