Melissa Lopez
Yuma,AZ
Summary
Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests.
Overview
26
26
years of professional experience
1991
1991
years of post-secondary education
Work History
Housekeeper
Torch Lite lodge
Yuma, Arizona
09.2025 - Current
- Cleaned guest rooms to ensure a welcoming environment.
- Replenished supplies and toiletries in bathrooms and kitchens.
- Maintained cleanliness in common areas, including lobbies and hallways.
- Reported maintenance issues to ensure timely repairs and safety.
- Assisted with deep cleaning tasks during off-peak hours.
- Managed laundry duties, including washing and folding linens.
- Organized cleaning supplies for efficient access and use.
- Collaborated with team members to prepare for guest arrivals.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
Crew Manager
Mcdonalds
Indio, California
12.1999 - 01.2004
- Supervised daily operations to ensure smooth service flow and team efficiency.
- Trained and mentored crew members on food preparation and customer service standards.
- Scheduled staff shifts to meet business needs and optimize labor costs effectively.
- Conducted regular performance evaluations to support crew development and improvement.
- Oversaw the daily operations of the restaurant, including food preparation, customer service, and cleanliness standards.
- Supervised and trained crew members on safety protocols, customer service standards, and job duties.
- Responded promptly to customer inquiries or complaints via phone calls or emails.
- Planned out daily tasks and coordinated schedules to handle forecasted demand.
- Maximized customer satisfaction by organizing consistent, high-quality service for needs.
- Resolved conflicts between staff in a timely manner while maintaining professionalism.
- Analyzed financial data related to payroll expenses and cost of goods sold in order to make informed decisions about budgeting.
- Conducted regular performance reviews with crew members to provide feedback on their performance.
- Performed administrative tasks such as filing paperwork or creating documents related to employee records.
- Developed weekly schedules for crew members to ensure adequate coverage of shifts.
- Created detailed reports tracking sales figures, labor costs, product availability.
- Managed disciplinary actions such as suspensions or terminations according to company policies.
- Coordinated necessary equipment and supplies to meet team requirements.
- Maintained positive relationships with vendors by negotiating contracts for products or services.
- Resolved problems or concerns to satisfaction of involved parties.
- Trained new employees to perform duties.
- Delegated work to staff, setting priorities and goals.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Inspected dining and serving areas for cleanliness and proper setup.
- Distributed food to service staff for prompt delivery to customers.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw food preparation, production and presentation according to quality standards.
Education
Indio High School
Indio, CASkills
- Room sanitation
- Supply management
- Laundry handling
- Maintenance reporting
- Customer service skills
Timeline
Housekeeper
Torch Lite lodge
09.2025 - Current
Crew Manager
Mcdonalds
12.1999 - 01.2004
Indio High School