Hi, I’m
Melissa Lopez
Dripping Springs,TX
Summary
Accomplished Customer Service professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
years of professional experience
Work History
Lake Travis High School, Lake Travis ISDAustin, TX
Case Manager, Special Education Program
09.2020 - Current
Job overview
- Partnered with administrators, social workers, school psychologists, and educators to develop and implement individualized education plans and documented student success and interventions in electronic data systems for over 50 students.
- Managed caseload of 20 students, implementing support services and fostering communication among administrators, social workers, therapists, parents, and students.
- Developed positive relationships with parents to foster communication and encourage involvement in student growth.
- Evaluated IEP for compliance with state and federal requirements regulations and rectified non-compliance issues immediately.
- Reviewed, assessed, reported, and presented data.
Lake Travis High School, Lake Travis ISDAustin, TX
Program Coordinator, Administrative Assistant
07.2018 - 09.2020
Job overview
- Managed over 200 substitutes and scheduled daily placement within 3,800 student institution.
- Motivated and directed staff to align operations with organizational mission using interpersonal communication and organization.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments including 400 teacher/staff positions.
- Addressed and resolved technical, financial, and operational concerns by working with team members and administrators.
- Entered data in multiple CSM systems and handled database maintenance.
- Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters.
University Of Texas At AustinAustin, TX
Administrative Associate, Educational Leadership
06.2017 - 07.2018
Job overview
- Provided personalized customer service to graduate students, faculty and staff regarding academic needs through phone calls, email and live video chat.
- Worked with departmental faculty and staff to create environment that supports multiple programs toward success.
- Maintained relationships with students to facilitate their educational experience.
- Answered multi-line phone system, problem solving, routing calls to appropriate source and greeting visitors.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
Law Offices Mission
Administrator, Paralegal
01.2007 - 01.2016
Job overview
- Mitigated legal team's workload by reviewing and evaluating legal documents, discovery materials and contracts.
- Assisted counsel in preparing answers, providing documentation and information for discovery request.
- Developed project management processes to improve cost-effective service to clients.
- Executed general office duties, greeted clients, client intake, assessed telephone calls and directed them to their proper channels, managed office staff
- Managed daily operations and administrative duties, including scheduling, calendaring, event coordinating, marketing, public relations
Education
St. Mary's University, San Antonio, TX
Bachelor of Arts from Speech Communication
St. Mary's University, San Antonio, TX
Master of Arts from Public Administration
Thurgood Marshall School of Law, Houston, TX
J.D. from Legal Studies
Skills
- Client Services Specialist
- Customer Satisfaction
- Interpersonal Communication
- Professional Relationships
- Interdepartmental Coordination
- Project Coordination
- Critical Thinking Skills
- Needs Analysis
- Problem-Solving Skills
- Clear Written Communication Skills
Languages
Spanish
Native or Bilingual
Timeline
Case Manager, Special Education Program
Lake Travis High School, Lake Travis ISD
09.2020 - Current
Program Coordinator, Administrative Assistant
Lake Travis High School, Lake Travis ISD
07.2018 - 09.2020
Administrative Associate, Educational Leadership
University Of Texas At Austin
06.2017 - 07.2018
Administrator, Paralegal
Law Offices
01.2007 - 01.2016
St. Mary's University
Bachelor of Arts from Speech Communication
St. Mary's University
Master of Arts from Public Administration
Thurgood Marshall School of Law
J.D. from Legal Studies
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