Melissa Lopez-Galvan
Austin,TX
Summary
Organized and hardworking Paraprofessional with 10 years of experience and exceptional documentation and planning skills. Highly knowledgeable in processes and standards of Clerical offices. Advanced skills in Data Entry. Detail-oriented team player with strong organizational skills. Ability to handle multiple duties simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
The Personnel Store
09.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Assisted coworkers and staff members with special tasks on daily basis.
Campus Clerical
BISD
07.2019 - Current
- Pleasantly greeted all office visitors and asked open-ended questions to determine needs
- Executed record filing system to improve document organization and management
- Operated telephone systems to answer and route incoming calls along with taking and delivering messages
- Checked records for accuracy and completeness, and corrected errors
- Answered queries by locating and retrieving necessary files
- Coordinated and scheduled meetings and conference calls to optimize scheduling of Admin staff
- Assisted coworkers and staff members with special tasks on daily basis
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and data.
Office Manager/Bookkeeper
O'Neal Brothers Insulation LLC
08.2017 - 07.2019
- Evaluated employee records and productivity and submitted evaluation reports
- Managed office operations while scheduling appointments for department managers
- Maintained computer and physical filing systems
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Coordinated special projects and managed schedules
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Managed all submitted payroll
- Updated reports, managed accounts, and generated reports for company database.
Staffing Consultant
Express Employment
08.2015 - 08.2017
- Collaborated with human resources professionals to determine target candidates
- Verified documents, submitted paperwork and managed onboarding process
- Selected, recruited and interviewed applicants
- Used recruiting platforms such as program software to fill vacancies
- Wrote customized job postings based on company requirements and target candidate demographics
- Scheduled and conducted as many as 100+ interviews each week
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation
- Coordinated job postings and advertisements for maximum exposure and response rate
- Reduced risks by enforcing compliance with federal, state and local employment laws and regulations
- Verified payroll, vacation and sick time hours to support accounting processes.
Education
Skills
- Software Proficiency {Excel, Word, Outlook, Skyward, Raptor ID, Cannon Printers, Quickbooks
- Written and interpersonal communication
- Organization and Time Management
- Bilingual in Spanish
- Training and Development
- Event management
- Office administration
- Records Management
- Information gathering and analysis
- Teamwork and Collaboration
- Policy and procedure modification
- Payroll and budgeting
- School records monitoring
- Problem-Solving
- Office Administration
- Record preparation
Timeline
Administrative Assistant
The Personnel Store
09.2023 - Current
Campus Clerical
BISD
07.2019 - Current
Office Manager/Bookkeeper
O'Neal Brothers Insulation LLC
08.2017 - 07.2019
Staffing Consultant
Express Employment
08.2015 - 08.2017
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