Melissa Lord
Cottonwood,CA
Summary
Adept at enhancing customer experiences and streamlining appointment processes, I excelled in roles at Shasta Community Health Center and Shasta Treatment. Leveraging my expertise in customer/client relations and professional demeanor, I significantly improved office efficiency and patient satisfaction. My proactive approach and ability to manage multiple tasks effectively set me apart.
Overview
3
3
years of professional experience
Work History
Dental VC
Shasta Community Health Center
02.2023 - Current
- Professionally representing our clinic through initial patient contact.
- Answering a multi-line phone system in a timely fashion, handling or routing calls.
- Personally greeting and directing patients.
- Monitoring and responding to voice mail messages.
- Scheduling patient appointments. Confirming patient appointments as instructed. Maintain clinic schedule.
- Gathering patient information regarding current dental concerns.
- Professional contact with local pharmacy's and medical and dental providers.
- Supervise completion of registration and health history forms for new patients and review of same for returning patients.
- Preparation of patient charts.
- Registration and correction of patient information into computer system.
- Post daily schedules.
- Scan documents in patient charts.
- Understand and communicate patient referral sources.
- Prepare visit slip.
- Collect and verify appropriate paperwork for patient's payment program.
- Obtain pre-authorizations when needed.
- Inventory control and ordering of front office supplies.
- Discussing fees, collecting payments.
- Coordination of post-op and lab.
- Assisting patients to determine eligibility for financial programs.
- Maintaining orderliness in reception area.
- Check out patients, data entry and charge capturing.
- Gather medical information as needed from EMR such as tasks, referrals, medication lists, lab results, common scanned and digitized forms. Other duties or special projects as assigned.
Receptionist
Shasta Treatment
08.2021 - 02.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, filing ,banking and faxing documents.
Education
High School Diploma -
Mckinleyville High School
Mckinleyville, CA06.1994
Skills
- Customer/Client relations
- Scheduling appointments
- Professional Demeanor
Timeline
Dental VC
Shasta Community Health Center
02.2023 - Current
Receptionist
Shasta Treatment
08.2021 - 02.2024
High School Diploma -
Mckinleyville High School