Melissa Lorenzo
Scranton,PA
Summary
Professional with strong background in customs brokerage. Adept at navigating complex regulations, facilitating smooth import-export processes, and ensuring compliance. Demonstrates strong communication, and teamwork skills, with proven ability to quickly adapt to new environments and to further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Customs Brokerage Representative
UPS
Dunmore, PA
01.2022 - Current
- Coordinated customs clearance process to ensure compliance with regulations and expedite shipments.
- Reviewed import/export documentation for accuracy, resolving discrepancies to minimize delays.
- Communicated with clients regarding customs requirements and procedures, enhancing customer satisfaction.
- Improved client satisfaction by providing timely updates on shipment status and resolving any concerns.
- Streamlined the customs clearance process by thoroughly reviewing import documents and ensuring accuracy.
- Adapted quickly to software systems used in the customs brokerage industry, enabling more efficient data entry and processing of shipments.
Accounts Payable
GBS Intermed AP Associate - UPS
Dunmore, PA
10.2021 - 01.2022
- Maintained records for all vendor payments.
- Processed payments for open invoices.
- Streamlined accounts payable processes for enhanced efficiency and timely vendor payments.
- Managed accounts payable functions by verifying invoices against purchase orders before making timely payments to vendors.
GBS Intermed Billing Associate UPS
Dunmore, PA
11.2019 - 10.2021
- Create and update accounts
- Processed credit requests for customers
- Assist sales representatives with creating/updating customer account information in E2K.
- Set up EDI billing to meet customer needs
Customer Experience Representative - Stericycle
Dunmore, PA
10.2016 - 10.2018
- Schedule appointments for customers
- Handle billing inquiries, manage customer accounts
- Maintain rapport
- Assist customers with scheduling
Ancillary/Customer Service Representative TMG Health Inc.
Dunmore, PA
08.2014 - 10.2016
- Build rapport, listen, clarify and manage conversational flow
- Deliver outstanding service, exceed expectations and build long-term loyalty
- Managed customers’ database accounts, performed customer verification and processed applications, orders and requests
- Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.
- Trained and coached team members to deliver a high standard of customer service.
Direct Support Professional
St Joseph's Center
Dunmore, PA
10.2013 - 08.2014
- Aided individuals with their daily living, provided safety, and comfort.
- Provided assistance to people with basic tasks such as bathing, dressing, grooming and eating.
- Administer routine medications as directed and assisted with feeding, oral and tube feedings
Education
Certified Nurse’s Assistant -
Revolutionary Education Center
Olyphant, PA10 2012
Academic Degree -
Scranton High School
Scranton, PA6 2008
Skills
- Proficient in UCCE, Rx Claims, Windows, Word, Excel, PowerPoint, and Internet
Timeline
Customs Brokerage Representative
UPS
01.2022 - Current
Accounts Payable
GBS Intermed AP Associate - UPS
10.2021 - 01.2022
GBS Intermed Billing Associate UPS
11.2019 - 10.2021
Customer Experience Representative - Stericycle
10.2016 - 10.2018
Ancillary/Customer Service Representative TMG Health Inc.
08.2014 - 10.2016
Direct Support Professional
St Joseph's Center
10.2013 - 08.2014
Certified Nurse’s Assistant -
Revolutionary Education Center
Academic Degree -
Scranton High School