Melissa Lorenzo
Hialeah,FL
Summary
Highly motivated and results-driven Sales professional with over 5 years of experience in sales. Proven track record of exceeding sales targets and consistently generating revenue growth. Strong ability to build and maintain client relationships, identify customer needs, and provide customized solutions to drive business success. Excellent communication and negotiation skills combined with a strategic and analytical approach to sales. Looking to bring my passion for sales and proven expertise to a dynamic and growth-focused organization.
Overview
5
5
years of professional experience
Work History
Personal Vacation Planner
Carnival Cruise Line
06.2025 - Current
- Developed personalized vacation itineraries tailored to clients' preferences and budgets.
- Coordinated travel arrangements, including flights, accommodations, and excursions for seamless experiences.
- Resolved customer inquiries and issues promptly to ensure high satisfaction levels.
- Leveraged CRM systems to track client interactions and optimize service delivery processes.
- Implemented process improvements that increased efficiency in handling bookings and reservations workflows.
- Improved upselling opportunities by identifying add-on services that aligned with client preferences and budgets.
- Fostered strong relationships with clients by maintaining open lines of communication throughout the planning process.
Personal Cruise Consultant
Norwegian Cruise Line
09.2022 - 03.2024
- Bring in new business by making outbound calls to prospective guests and assisting them throughout the process of planning their next vacation.
- Cultivated relationships with clients to understand their travel preferences and recommend personalized cruise itineraries.
- Provided exceptional customer service by addressing inquiries, concerns, and issues before, during, and after the cruise experience.
- Achieved sales targets by upselling amenities, excursions, and onboard services to enhance the overall cruise experience for clients.
- Generated leads and established relationships to exceed monthly sales targets for cruise packages.
- Utilized CRM systems to track sales progress and maintain accurate records of client interactions.
- Achieved 150 outbound calls on a daily basis
Sales Coordinator
Dolls Plastic Surgery
11.2020 - 11.2021
- Managed end-to-end sales process, including lead generation, client meetings, and contract negotiations.
- Managed and coordinated sales activities for surgical products, including organizing product demonstrations, preparing sales proposals, and following up with leads.
- Assisted in creating and implementing sales strategies to meet revenue targets and increase market share in the surgical industry.
- Maintained and updated customer database and sales records, ensuring accuracy and completeness of information.
Education
Bachelor of Arts - Criminal Justice
Miami Dade College
Miami, FL05.2024
Skills
- Upselling Techniques
- Relationship Selling
- Verbal and Written Communication
- Teamwork and Collaboration
- Problem Solving
- Product Recommendations
- Customer Service
- Sales Goal Attainment
- Reliable and Punctual
- Negotiation Tactics
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Personal Vacation Planner
Carnival Cruise Line
06.2025 - Current
Personal Cruise Consultant
Norwegian Cruise Line
09.2022 - 03.2024
Sales Coordinator
Dolls Plastic Surgery
11.2020 - 11.2021
Bachelor of Arts - Criminal Justice
Miami Dade College