Melissa Love
Executive Assistant
Hutto,TX
Summary
Highly organized Executive Assistant with over 10 years of experience in supporting senior executives and managing office operations. Proven ability to streamline processes, manage schedules, and enhance communication across teams. Adept at handling confidential information and ensuring the efficient functioning of executive offices.
Overview
17
17
years of professional experience
Work History
Project Management & Client Service
Love Printing
Austin, TX
07.2016 - Current
- Manage client projects per month from initiation to completion, ensuring timely delivery and maintaining high client satisfaction
- Serve as the main point of contact between clients and production teams, facilitating communication and workflow
- Maintained detailed records of accounts payable and receivable for over 100 clients, utilizing QuickBooks Online to manage transactions totaling $500,000+ annually, demonstrating strong organizational skills
Speaker, Facilitator & Trainer
Everybody Up
Austin, TX
08.2016 - 07.2024
- Developed and delivered 25+ training programs focused on customer service, employee onboarding, and team engagement
- Collaborated with diverse teams and clients to enhance communication and foster positive relationships
- Regularly presented to industry and community groups, showcasing strong public speaking and presentation skills
Operations & Client Services
MOSAK Advertising & Insights
Austin, TX
03.2012 - 07.2015
- Supported executive teams by managing schedules, coordinating over 100 meetings annually, and preparing agendas and materials
- Onboarded 20+ new hires and ensured all team members were trained on company processes and systems
- Implemented new office procedures that improved operational efficiency by 40% and streamlined communication
Senior Account Supervisor
Media & Marketing Group
Austin, TX
02.2008 - 03.2012
- Assisted in managing accounts for 15 high-profile clients, overseeing all aspects of project execution and client communication
- Maintained detailed records and documentation for over 500 client projects, enhancing organizational effectiveness
Education
Bachelor of Science - Journalism
Ball State University
Muncie, INSkills
Executive Support & Administration
Calendar Management & Scheduling
Travel Coordination & Logistics
Communication & Interpersonal Skills
Project Management & Coordination
Budget Management & Expense Reporting
Microsoft Office Suite (Word, Excel, PowerPoint)
CRM Software
Office Management
Information confidentiality
Customer Service
Meeting planning & facilitation
Office Administration
Travel Coordination
Interpersonal Communication
Business Administration
File Organization
Travel Arrangements
Strong Problem Solver
Process Improvements
Invoice Processing
Project Oversight
Performance Improvement
Multitasking
Staff Management
Additional Information
- Association for Talent Development, Past Board Member
- Austin Contact Center Alliance, Past Board Member
- South Austin Business Association, Past Board Member
Timeline
Speaker, Facilitator & Trainer
Everybody Up
08.2016 - 07.2024
Project Management & Client Service
Love Printing
07.2016 - Current
Operations & Client Services
MOSAK Advertising & Insights
03.2012 - 07.2015
Senior Account Supervisor
Media & Marketing Group
02.2008 - 03.2012
Bachelor of Science - Journalism
Ball State University
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