Melissa Lowe
Appalachia,VA
Summary
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
26
26
years of professional experience
Work History
Customer Care Representative
World Travel Holdings
12.2022 - Current
- Provide customer care to members regarding their cruise bookings
- Experience in Euclid, Carnival and Royal Caribbean bookings
- Assist members with any changes on existing trips
Customer Service/Technical Support
Sykes Enterprises
08.2019 - 01.2021
- Customer Service and Technical Support for Intuit QuickBooks Online products
- Assist customers in setting up their initial accounting programs, help existing customers with troubleshooting any technical issues or product services
Customer Service Representative
Teleperformance
04.2019 - 08.2019
- Customer Service for FedEx Claims Department
Provider Services Representative
Teletech
11.2018 - 03.2019
- Take calls from providers regarding Anthem Blue Cross/Blue Shield members insurance benefits and eligibility
Secretary
Equitable Resources
09.1998 - 10.2001
- Worked as Secretary under the supervision of the corporate attorney
Education
2 years college - Accounting
Cayuga Community College
Auburn, NY07.1989
Skills
- Data Entry (10 years)
- Typing
- Data-Entry
- Data Entry Operator
- Excel (10 years)
- Microsoft Office (10 years)
- Customer Service (10 years)
- Call Center
- Customer Support
- CSR
- Customer Care
- Tech Support
- Help Desk
- Desktop Support
- QuickBooks
- Troubleshooting
- Microsoft Windows
- Salesforce
- Communication skills
- CSS
- Remote Access Software
- English
- Euclid (Less than1 year)
- Phone etiquette
- Upselling
Assessments
- Call Center Customer Service — Highly Proficient
- June2019
- Measures a candidate's ability to demonstrate customer service skills in a call center setting.
- Full results: Highly Proficient
- Customer service — Proficient
- April2021
- Identifying and resolving common customer issues
- Full results: Proficient
- Customer focus & orientation — Proficient
- March2022
- Responding to customer situations with sensitivity
- Call center customer service — Proficient
- November2022
- Demonstrating customer service skills in a call center setting
- Basic computer skills — Proficient
- Performing basic computer operations and troubleshooting common problems
- March2023
- Work style: Reliability — Proficient
- September2022
- Tendency to be reliable, dependable, and act with integrity at work
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I am searching for a position in the customer service industry. I have excellent people and communication skills, customer service and client needs.
Timeline
Customer Care Representative
World Travel Holdings
12.2022 - Current
Customer Service/Technical Support
Sykes Enterprises
08.2019 - 01.2021
Customer Service Representative
Teleperformance
04.2019 - 08.2019
Provider Services Representative
Teletech
11.2018 - 03.2019
Secretary
Equitable Resources
09.1998 - 10.2001
2 years college - Accounting
Cayuga Community College
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