Summary
Overview
Work History
Education
Skills
Military Service
Timeline
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Melissa Lowman

Summary

Dedicated and detail-oriented professional with 8+ years of experience in order processing, customer service, data entry, and logistics coordination across manufacturing, security equipment, and military environments. Skilled in EDI systems, order accuracy, inventory control, and cross-functional communication. Committed to ensuring operational efficiency, customer satisfaction, and timely fulfillment of product deliveries.

Overview

10
10
years of professional experience

Work History

Order Processing Coordinator

12.2019 - Current
  • Ensure all required materials are ordered correctly by verifying size, type, color, style, and quantity for flooring and wall tile installations
  • Compare color selection sheets to floor plans and diagrams; confirm material accuracy using Order Books
  • Complete work orders and compile detailed information for crew leaders, drivers, quality control, production managers, and billing departments
  • Review and process orders for completeness and accuracy, manage shortages, maintain electronic folders, and support customer service as needed
  • Collaborate with Production, Sales, Design Center, and Warehouse teams to prevent and resolve order-related issues

EDI Associate

Sabre Security Equipment Corp.
07.2017 - 08.2019
  • Managed EDI processes for drop ship and online orders through retail links and customer store sites
  • Created and routed ASNs (Advance Ship Notices) to ensure accurate and timely delivery
  • Performed daily data entry for invoices and maintained accurate customer account information
  • Set up and managed electronic filing systems for invoices and customer records
  • Provided customer service including order placement, account updates, and transaction confirmations

Customer Service Coordinator / Receiving

Murata Machinery USA
07.2015 - 01.2017
  • Data entry and verification of shipping records and inventory in the receiving department
  • Processed backorders from international (Japanese ocean and air freight) shipments
  • Packed, boxed, and prepared materials for shipment, including necessary documentation (packing slips, tracking info)
  • Provided product and order information to customers via phone and in person
  • Assisted customers with invoice inquiries and proof of delivery documentation
  • Served as backup receptionist for the Parts Department

Education

Bachelor of Science - Psychology

Grand Canyon University
04.2025

High School Diploma -

Arcadia High School
Arcadia, OH

Skills

  • Order Processing & Fulfillment
  • EDI (Electronic Data Interchange) Systems
  • Data Entry & Record Management
  • Inventory & Shipping Coordination
  • Customer Service & Issue Resolution
  • Microsoft Office & Retail Link
  • Military Discipline & Communication

Military Service

Military Police Officer, United States Army, 384th MP Battalion | 24th MP Company – 3rd Infantry Division, Active Duty, Military Police Corps

Timeline

Order Processing Coordinator

12.2019 - Current

EDI Associate

Sabre Security Equipment Corp.
07.2017 - 08.2019

Customer Service Coordinator / Receiving

Murata Machinery USA
07.2015 - 01.2017

High School Diploma -

Arcadia High School

Bachelor of Science - Psychology

Grand Canyon University

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Melissa Lowman