Melissa Lowrey
The Woodlands,TX
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
15
15
years of professional experience
Work History
Direct Care Worker
ResCare Residential Services
Conroe, TX
10.2012 - 01.2017
- Provided personal care to clients, such as bathing, grooming and toileting.
- Encouraged socialization through recreational activities such as group outings and community events.
- Coordinated transportation for medical appointments and other errands.
- Maintained accurate records of all services provided to clients.
Airline Cleaner
G2 Secured Staff
Houston, TX
01.2012 - 10.2012
- Emptied wastebaskets and replaced liners.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Transported trash bags to designated disposal areas.
- Followed company uniform, performance and security policies with every job.
Cab Driver
Peoples Cab
Lawton, OK
09.2006 - 12.2011
- Inspected tires, lights, brakes, oil levels, and fuel levels prior to each shift start.
- Resolved customer complaints in a professional manner.
- Checked vehicle for safety issues and performed minor repairs.
- Maintained records of trips, including pick-up and drop-off locations, fares paid, tips received, and any special requests or instructions from passengers.
- Provided door-to-door service for customers in a courteous manner.
- Provided directions or assistance to customers unfamiliar with local areas.
- Assisted passengers with luggage loading and unloading.
- Adhered to all applicable traffic laws and regulations while driving.
- Ensured cleanliness of vehicle interior before each trip begins.
- Collected payments from customers upon completion of trips; issued receipts when requested.
- Responded promptly to customer inquiries regarding travel information and services offered by the company.
- Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Communicated effectively with dispatchers and other drivers to improve service efficiency.
- Achieved consistently high customer scores due to exceptional service.
- Managed cash and electronic payments for fares accurately.
Maintenance Assistant
Central Texas Corrugated
Waco, TX
03.2005 - 02.2006
- Maintained records of all repairs completed in a logbook for future reference.
- Monitored inventory levels of spare parts used in maintenance activities.
- Adhered to established procedures for ordering replacement parts and supplies from vendors.
- Created daily, weekly and monthly checklists on building equipment maintenance procedures and kept records of scheduled work.
- Documented and reported maintenance progress and issues to supervisor.
- Ordered parts, supplies and equipment from suppliers or obtained needed items from storage rooms.
- Provided assistance in the loading and unloading process of goods from vehicles when necessary.
- Generated and maintained records of shipments, such as bills of lading, invoices, orders, and other required documentation.
- Coordinated with customers on delivery dates and times in order to meet customer requirements.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
Crew Leader
McDonald's
Waco, TX
02.2002 - 10.2004
- Directed team of 10-15 crew members in daily operations and assigned tasks.
- Assisted in resolving customer complaints or issues quickly and efficiently.
- Developed work schedules to ensure adequate staffing levels.
- Organized inventory of supplies necessary for job completion; ordered additional materials when needed.
- Ensured compliance with all health and safety regulations.
- Organized crew placement per job function when assigning work.
- Processed customer payments in a timely manner while providing excellent customer service.
- Counted and balanced cash drawer at the beginning and end of shift.
- Handled money according to company policy.
- Calculated and counted change quickly.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed sales transactions to prevent long customer wait times.
Education
Associate of Science - Industrial Maintenance Technology
Texas State Technical College - Waco
Waco, TX05-1999
Skills
- Compassionate client care
- First aid and safety
- Behavior redirection
- Meal Preparation
- Customer Service
- Drawer balancing
- Cash Handling
- Ordering and stocking
- Cleaning and sanitizing
Timeline
Direct Care Worker
ResCare Residential Services
10.2012 - 01.2017
Airline Cleaner
G2 Secured Staff
01.2012 - 10.2012
Cab Driver
Peoples Cab
09.2006 - 12.2011
Maintenance Assistant
Central Texas Corrugated
03.2005 - 02.2006
Crew Leader
McDonald's
02.2002 - 10.2004
Associate of Science - Industrial Maintenance Technology
Texas State Technical College - Waco