Melissa Lozoya
Manchester,TN
Summary
Hardworking and passionate job seeker with strong customer service skills and eager to learn.
Overview
10
10
years of professional experience
Work History
Financial Services Representative
FirstBank
Manchester, TN
08.2019 - Current
- Responded to inquiries from clients and provided financial advice to drive fiscal growth.
- Maintained updated records of all financial transactions to support traceability.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Delivered guidance on financial regulations and requirements.
- Built and established relationships with clientele to improve future business opportunities.
- Offered competitive commercial banking solutions and retail financing options.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Monitored and reported suspicious activity in line with bank security policies.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Sales Manager
Aaron's Sales And Lease
Manchester, TN
09.2015 - 08.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Completed physical inventory counts each month.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Promoted available products and services to customers during service, account management, and order calls.
Loan Processor
First National Bank
Manchester, TN
01.2014 - 07.2015
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
- Processed loan applications and monitored progress from start to finish.
Education
High School Diploma -
Coffee County Central High School
Manchester, TN05.2009
Skills
- Financial Product Sales
- Sales Quota Achievement
- Cash Handling
- Account Documentation
- Teller Transactions
- Cash Management
- Problem Solving
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Financial Services Representative
FirstBank
08.2019 - Current
Sales Manager
Aaron's Sales And Lease
09.2015 - 08.2019
Loan Processor
First National Bank
01.2014 - 07.2015
High School Diploma -
Coffee County Central High School