Melissa Luaces
Forest Lake,MN
Overview
20
20
years of professional experience
Work History
Independent Contractor
Shipt
MN
01.2022 - Current
- Provided excellent customer service by shopping for and delivering groceries and household items with accuracy and efficiency.
- Managed multiple orders simultaneously while meeting strict deadlines and ensuring customer satisfaction.
- Communicated clearly with clients regarding substitutions, product availability, and delivery updates.
- Maintained a high rating through professionalism, reliability, and strong problem-solving skills.
- Handled payments, receipts, and order documentation with attention to detail.
Manager
Champion Billiards Sports Bar
Frederick, MD
04.2011 - 04.2017
- Oversaw daily bar operations in a high-volume environment, ensuring smooth service and customer satisfaction.
- Supervised, trained, and motivated staff to maintain efficiency, professionalism, and compliance with service standards.
- Created and managed weekly employee schedules, balancing labor costs with business needs.
- Conducted inventory management and supply ordering to control costs and minimize waste.
- Resolved customer concerns quickly and professionally, fostering repeat business and a positive reputation.
- Enforced health, safety, and alcohol compliance regulations to ensure a safe and responsible work environment.
- Collaborated with ownership/upper management on promotions, events, and operational improvements.
Assistant Store Manager
Banners Hallmark
Frederick, MD
01.2006 - 12.2011
- Assisted in daily store operations, including opening and closing procedures, cash handling, and completion of required paperwork.
- Supervised and supported staff to ensure excellent customer service and adherence to company policies.
- Maintained store appearance and merchandising standards, including product placement and seasonal displays.
- Contributed to scheduling, training, and motivating team members to meet sales goals.
- Handled customer concerns and transactions with professionalism, building strong customer relationships.
- Worked flexible and extended hours to meet business needs in a fast-paced retail environment.
Education
Tuscarora High School
Frederick, MD06.2008
Skills
- Client relationship building
- Workload management
- Deadline adherence
- Safety compliance
Timeline
Independent Contractor
Shipt
01.2022 - Current
Manager
Champion Billiards Sports Bar
04.2011 - 04.2017
Assistant Store Manager
Banners Hallmark
01.2006 - 12.2011
Tuscarora High School