Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Hi, I’m
Melissa Lucas
Deer Park ,TX
Summary
Overview
13
years of professional experience
1
Certification
Work History
Allied Universal Security Services
Administrative Assistant to Security
04.2022 - Current
Job overview
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Liaised between clients and vendors and maintained effective lines of communication.
- Performed guard duties by making judgment decisions within proper policy and procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Oversaw credentialing activities for all employees, contractors and consultants.
Stephen Crate
Elderly Caretaker
05.2020 - 01.2022
Job overview
- Assisted elderly with daily living activities and physical therapies.
- Encouraged elderly to engage in people-centered activities and participate in community.
- Read and wrote shift reports and care notes for continuity of care.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
Capital Construction
Office Manager's Assistant
08.2016 - 01.2020
Job overview
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Updated reports, managed accounts, and generated reports for company database.
- Managed filing system, entered data and completed other clerical tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Liaised between clients and vendors and maintained effective lines of communication.
Red Dog Rentals
Receptionist
01.2010 - 03.2014
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
HCCHouston, TX
Associate of Arts from Business Administration And Management
05.2025
University Overview
San Jacinto College DistrictPasadena, TX
GED
12.2003
University Overview
Skills
- Office Supplies and Inventory
- Administrative Management
- Multitasking and Time Management
- Accounting and Bookkeeping
- Interoffice Correspondence
- Staff Support
- Document and File Management
- Administrative Procedures
Certification
- Administrative Support Training - June 2023
- Certified OSHA 30, - November 2015
- Private Security License - May 2024
- TWIC - August 2027
- Notary Public - July 2024
- NCCER Safety Training - November 2015
Timeline
Administrative Assistant to Security
Allied Universal Security Services
04.2022 - Current
Elderly Caretaker
Stephen Crate
05.2020 - 01.2022
Office Manager's Assistant
Capital Construction
08.2016 - 01.2020
Receptionist
Red Dog Rentals
01.2010 - 03.2014
HCC
Associate of Arts from Business Administration And Management
San Jacinto College District
GED