Melissa Lucas
De Soto,MO
Summary
Office Manager with a proven track record at STL City Exteriors, adept in organizational skills and budgeting expertise. Excelled in streamlining operations, enhancing customer service, and leading process improvements. Achieved significant enhancements in office efficiency and payroll processing accuracy. Skilled in problem-solving and performance evaluation, demonstrating a keen ability to exceed employer expectations. Accomplished professional with proven track record of successfully managing office operations and providing exceptional customer service to clients. Experienced in implementing office procedures, leading staff, and managing budgets. Committed to utilizing strong organizational, interpersonal and communication skills to ensure efficient operational processes. Focused professional versed in office operations, customer service, and administrative support. Demonstrated ability to lead, motivate, and coordinate personnel, streamline operations, and develop successful strategies to achieve organizational objectives. A reliable and organized individual who combines excellent problem-solving skills, strong work ethic, and an eye for detail to ensure the success of an organization. Flexible and focused team player with expertise in customer relationship management, hr proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, systems and program management. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Office Manager
STL City Exteriors
St Louis, MO
04.2021 - Current
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars
- Resolved customer inquiries and complaints with timeliness and professionalism.
- Created and maintained filing systems to ensure accurate record keeping
- Utilized excellent organizational skills to prioritize tasks effectively
- Answered phones, set up meetings with customers, run payroll
- Maintained files and filing, keeping sensitive information confidential
Administrative Assistant
HSS-Healthcare Staffing Solutions
Maple Valley, WA
09.2023 - 04.2024
- Handled confidential documents in an organized fashion according to established protocol
- Developed and maintained filing systems for confidential documents and records.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Updated and maintained databases with current information.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with the onboarding process for new hires.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Collaborated with hiring managers to understand position requirements.
- Assisted in onboarding of new hires by providing orientation materials and training sessions.
- Completed day-to-day duties accurately and efficiently.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Directed inquiries to appropriate personnel, and responded to Nurses' or Clinicians requests promptly
- Provided administrative support to management staff, helped with maintaining records, set up housing, helped with orientation, and helped with transportation to and from the facility. Have Labor Dispute Experience In Several States with Allied and Nursing.
Data entry
HR support
San Leandro, CA
03.2020 - 12.2022
- Performed data entry tasks
- Performed data entry tasks related to COVID testing and Vaccines
- Demonstrated ability to supervise data entry staff and ensure the accuracy of data entry tasks
- Performed data entry into the computer system accurately; verified data entry against original documents or test results
- I also traveled thru out the state of Illinois for the COVID Pandemic
Customer Service Representative
Kullscape Outdoor Living
East Peoria, IL
03.2019 - 12.2020
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
Education
High School Diploma -
Limestone Community High School
Bartonville Illinois05-1996
Skills
- Organizational Skills
- Budgeting Expertise
- Customer Service
- Problem Solving
- Payroll Processing
- Process Improvement
- Performance Evaluation
- Clear oral/written communication
- Team bonding
- Database administration
- Information protection
- Data entry
- Administrative support
- Document management
- Scheduling
- Policy and procedure modification
- Performance improvement
- Customer service
- Clerical support
- Organizational skills
- Office administration
References
- Cindy Colley, Nurse Manager, (405) 740-3618, CindyColley60@yahoo.com
- Roberto Silvestrone, Nurse Manager, (406) 223-6927, Robertorastaman@yahoo.com
- Samantha McAdams, Pharmacy Tech, (309)645-6025), Samlucky99@yahoo.com
Timeline
Administrative Assistant
HSS-Healthcare Staffing Solutions
09.2023 - 04.2024
Office Manager
STL City Exteriors
04.2021 - Current
Data entry
HR support
03.2020 - 12.2022
Customer Service Representative
Kullscape Outdoor Living
03.2019 - 12.2020
High School Diploma -
Limestone Community High School
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