Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Lucido

Las Vegas,NV

Summary

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Cultivate rapport with individuals to optimize project goals. Skilled at analyzing trends and developing strategies to improve efficiency.

Overview

18
18
years of professional experience

Work History

Business Optimization Specialist

Nestle USA
02.2013 - 12.2023
  • Identified the requirement for PowerBI Dashboard reporting to focus on correct attribute assignment in Customer Master Data. Developed and implemented daily reporting auto-sending to data owners accountable.
  • Created, maintained, and trained all new users on Customer Master Data processes resulting in high-performing individuals and higher accuracy of master data.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget for all new implementations.
  • Program ownership of SalesForce - customer communication, Hybris - Online Customer Ordering system,
  • Conducted internal compliance audits within the BSC to ensure teams understand and are following processes. Work with BSC SMEs on training needs to continue to drive executional excellence.
  • Attended meetings with cross functional teams representing O2C processes and provided expertise to project teams as needed for integrations, acquisitions, transitions, or divestures

System Business Analyst Master Data Analyst

Nestle USA
02.2006 - 02.2013
  • Created and maintained Master Data process documents for Material Master. Documents used to train all new employees.
  • Reduced operational costs through thorough data analysis and implementing cost-effective solutions. Created a Scorecard with over 100 rules that impact production, transport, and delivery of materials throughout the Nestle DCs. Scorecard rules to eliminate waste and reduce Nestle error costs.
  • Optimized workflow processes to enhance overall productivity and achieve operational excellence.
  • Point of contact, tested, and provided feedback for SAP enhancements related to Material Master.
  • Point of contact for any ad hoc reporting requested for Master data. Utilized Business Intelligence, Access, and SAP transactions.

Education

Bachelor of Science - Business Administration/Database Management

DeVry University
Pomona, CA
06.2003

Skills

  • Process Analysis
  • Process Improvement
  • Proficient in Microsoft - Word, Excel, PowerPoint, Access
  • Data Analysis
  • Problem-Solving
  • PowerBI Dashboard
  • Business Intelligence
  • SAP ERP - testing and live format
  • Remote Office Availability

Timeline

Business Optimization Specialist

Nestle USA
02.2013 - 12.2023

System Business Analyst Master Data Analyst

Nestle USA
02.2006 - 02.2013

Bachelor of Science - Business Administration/Database Management

DeVry University

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Melissa Lucido