Desired Job Title
Guest Service RepresentativeInspector GeneralFront End ManagerWork Type
Full TimePart TimeLocation Preference
HybridRemoteOn-SiteLocation: West allis, WI, USMilwaukee, WIOak Creek, WI
Open to relocation: Yes
Open To Work
Melissa Lucier
West allis,WI
Work Preference
Summary
Dynamic Guest Service Representative with a proven track record at Candlewood Suites Hotel, excelling in customer service and complaint resolution. Recognized for enhancing guest experiences through personalized recommendations and effective communication. Proficient in reservation management systems, ensuring optimal room availability while fostering loyalty and repeat business through strong rapport-building skills.
Overview
10
10
years of professional experience
Work History
Guest Service Representative
Candlewood Suites Hotel
01.2025 - Current
- Assisted customers with inquiries, providing information on services and amenities.
- Processed check-ins and check-outs efficiently, ensuring smooth guest arrivals and departures.
- Managed reservations using property management software to optimize room availability.
- Handled guest complaints promptly, maintaining positive customer relations and satisfaction.
- Collaborated with housekeeping to ensure rooms met cleanliness standards before guest arrival.
- Provided local area information, enhancing guest experience through personalized recommendations.
- Supported team in maintaining lobby appearance, creating welcoming environment for guests.
- Recorded feedback from guests to identify areas for service improvement and enhancement.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
Caregiver
Family Members
02.2020 - Current
- Provided daily personal care and assistance with daily living activities.
- Developed personalized care plans based on individual needs and preferences.
- Monitored health conditions, documenting changes and communicating with family members.
- Fostered emotional support, promoting mental well-being through companionship and engagement activities.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Inspector General
Foxconn
08.2022 - 05.2023
- Conducted thorough inspections to ensure compliance with safety regulations and industry standards.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Identified repair and upgrade requirements needed to meet safety and quality standards.
- Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams, and template specifications.
Front End Manager
Pepi's Pizza
07.2015 - 05.2022
- Led front-end team to enhance customer experience through effective workflow management.
- Implemented training programs that improved staff performance and product knowledge.
- Oversaw inventory management, ensuring optimal stock levels and reducing waste.
- Analyzed customer feedback to identify trends and drive service improvements.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
No Degree - Accounting And Finance
Milwaukee Area Technical College
Milwaukee, WISkills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Issue resolution
- Payment processing
- Flexible schedule
- Data entry proficiency
- Complaint handling
- Data entry
- Documentation and reporting
- Information protection
- Basic accounting
- Reservation processing
- First aid training
- Reservation management system
- Hotel software expertise
- Report preparation
- Verbal and written communication
- Language proficiency
- Cash handling experience
- Concierge support
- Loyalty promotion
- Room availability
- Check-in coordination
- Room charging
- Clear communication
- Guest experiences
- Multitasking Abilities
- Organizational skills
- Teamwork and collaboration
- Active listening
- Written communication
- Problem-solving
- Analytical thinking
- Attention to detail
- Dining recommendations
- Decision-making
- Task prioritization
- Amenities information
- Time management
- Problem-solving abilities
- Reliability
- Excellent communication
- Flexibility
- Conflict resolution
- Professionalism
Timeline
Guest Service Representative
Candlewood Suites Hotel
01.2025 - Current
Inspector General
Foxconn
08.2022 - 05.2023
Caregiver
Family Members
02.2020 - Current
Front End Manager
Pepi's Pizza
07.2015 - 05.2022
No Degree - Accounting And Finance
Milwaukee Area Technical College
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